Own partner operations workflows, ensuring consistent, efficient execution across onboarding, reporting, payments, and ongoing partner support
Partner closely with Account Management to support partner health, retention, and expansion through operational excellence
Coordinate cross-functionally with Product, Engineering, Marketing, Creative, and Legal to resolve technical issues, launch initiatives, and support partner needs
Maintain accurate partner documentation, processes, and operational playbooks to support scale and consistency
Identify opportunities to improve operational efficiency through process optimization, automation, and tooling
Execute end of month book reporting process to ensure accurate and timely payments to partners based on contractual agreements
Work with Upstart Legal and Compliance to ensure our partners are representing Upstart’s products in an accurate and compliant way

Requirements

4+ years of experience in operations, partner operations, program management, or a related role
Advanced proficiency with spreadsheet tools (e.g., Excel or Google Sheets), including data organization, analysis, and reporting
Experience managing multiple workflows or projects simultaneously in a fast-paced environment
Demonstrated ability to own processes end-to-end with a high degree of accountability
Experience managing recurring reporting, reconciliation, or close processes tied to financial or performance outcomes
Experience supporting partner, vendor, or customer-facing programs in a technology or financial services environment (preferred)
Proficiency with business intelligence tools such as Looker or Mode (preferred)
Experience using generative AI tools to improve operational efficiency or automate workflows (preferred)
Comfort working with multiple data sources and internal dashboards to validate and reconcile results (preferred)
SQL experience or ability to write basic queries for data validation and analysis (preferred)
Experience supporting compliance audits or regulatory documentation processes (preferred)

Benefits

Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year
Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees
Affordable medical, dental, and vision coverage, with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose
Health Savings Account contributions from Upstart for eligible plans
Income protection benefits, including company-paid Basic Life, AD&D, and Short- and Long-Term Disability coverage, with options to purchase supplemental coverage
Paid time off, sick and safe time, and company holidays
Paid family and parental leave to support caregiving and major life moments
Family-centered benefits through Carrot and Cleo, supporting fertility, parenthood, and caregiving
Employee Assistance Program (EAP) offering mental health support and life-centered resources
Financial wellness resources, including access to financial planning tools and a financial concierge service
Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
Connection and community through team events and onsites, all-company updates, and employee resource groups (ERGs)
Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our four offices, located in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

operationspartner operationsprogram managementdata organizationdata analysisreportingSQLprocess optimizationautomationfinancial reconciliation

Soft Skills

accountabilitycross-functional collaborationcommunicationproblem-solvingorganizational skillsattention to detailtime managementadaptabilityprocess ownershippartner support