Upside

Consumer Strategy & Operations Manager

Upside

full-time

Posted on:

Location Type: Hybrid

Location: Washington, D.C. • District of Columbia • Washington • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $112,000 - $135,000 per year

About the role

  • Own end-to-end project planning for cross-functional initiatives, translating topline objectives into integrated roadmaps, sequencing work across teams, and ensuring execution reflects business needs, not just those of individual projects.
  • Anticipate and manage interdependencies, risks, and tradeoffs across a complex initiative portfolio, proactively surfacing implications, facilitating decisions, and re-balancing plans as circumstances and timelines evolve.
  • Build and maintain operating systems and rhythms (e.g. internal communications, team onsites, team project management, goal-setting, quarterly planning, executive readouts) that create accountability and alignment for the Consumer Marketing organization and partner teams.
  • Partner closely with teammates to evolve the consumer operating model, shaping processes, governance, tooling, and documentation that improve prioritization, execution, and scalability as the business grows.
  • Take first pen on project plans and new organizational approaches, identifying the gaps between what the team has and what the team needs to up-level initiatives both large and small.

Requirements

  • 4+ years of experience in strategy and operations, chief of staff roles, management consulting, or program management, including close collaboration with marketing teams.
  • Systems thinker with an operator’s mindset: Able to zoom out to understand how strategy, org building, processes, and incentives interact, then zoom in to translate that understanding into practical, actionable solutions.
  • Experience assessing and helping implement technology solutions for scaling organizations.
  • Executive-ready communicator comfortable with data: Synthesizes complex information and data into clear narratives, decision frames, and recommendations for senior leaders, while adapting communication style for different audiences.
  • Strong operating judgment: Brings a mature point of view on tradeoffs, sequencing, and decision-making; knows when to push for rigor and when to enable speed.
  • Detail orientation and quality execution: Carries a project from overarching plan through to tactical execution, while being trusted as the source of truth on project details and maintaining a high standard for work quality.
  • Skill bringing structure to open-ended problems: Thrives in evolving environments creating structure where it doesn’t yet exist and iterating as the business learns and scales.
  • Cross-functional influence: Builds trust quickly, aligns diverse partners, and drives outcomes through clarity and follow-through.
Benefits
  • Medical, dental, and vision coverage starting on Day 1
  • Equity (ISOs)
  • 401(k) program
  • Family planning programs + paid parental leave
  • Physical fitness and wellness memberships
  • Emotional and mental health support programs
  • Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break
  • Flexible work environment
  • Lunch reimbursement for in-office employees
  • Employee Resource Groups
  • Learning and Development stipend
  • Transparent culture
  • Amazing mission!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project planningprogram managementstrategy developmentrisk managementtechnology implementationdata synthesisdecision-makingquality executionprocess improvementorganizational governance
Soft skills
systems thinkingexecutive communicationoperating judgmentdetail orientationproblem structuringcross-functional influencecollaborationadaptabilityaccountabilityalignment