Upshop

Account Executive

• Own the entire sales cycle from initial prospect contact to close for convenience store retailers
• Develop a deep understanding of convenience store business priorities and connect the dots between their needs and Upshop's solution capabilities
• Employ a consultative approach to prospect, build relationships, and sign up new convenience stores
• Partner cross-functionally with internal teams to ensure expectations set during the sales process align with delivery
• Leverage Salesforce to manage all sales activities, pipeline, and forecasting
• Conduct competitive analysis to determine how to best position Upshop in the convenience industry
• Develop and execute strategic account plans to achieve sales targets and expand market share
• Contribute to the growth and development of our specialized convenience store team

Account Executive – Convenience Stores

• Build and execute account plans to expand solution adoption and increase share of wallet within existing clients.
• Partner with clients to translate Upshop’s data, technology, and insights into tangible business outcomes.
• Engage and influence C-suite and senior stakeholders with a consultative approach.
• Align Upshop’s SaaS solutions with client objectives; articulate business impact and ROI.
• Identify and close opportunities to introduce complementary solutions across product lines.
• Maintain visibility into account activity, pipeline health, and forecasts using Salesforce.
• Partner cross-functionally with product, marketing, implementation, and customer success teams.
• Lead renewals and expansion negotiations to ensure long-term partnership success.

Technical Writer

• Create, edit, and maintain customer-facing documentation, including knowledge base articles, release notes, and API documentation.
• Collaborate with SMEs to gather technical information and translate it into content that is clear and accurate.
• Manage multiple documentation projects simultaneously, meeting deliverables.
• Maintain and update existing documentation to keep it accurate, organized and consistent across all documents.

• Identify and target key convenience store operators that stand to benefit from foodservice modernization.
• Build and manage a healthy top-of-funnel pipeline through cold outreach, email campaigns, inbound follow-up, LinkedIn networking, and event leads.
• Own lead qualification and nurture efforts—turning marketing interest into active sales opportunities.
• Partner with Product Marketing and Solutions leaders to refine messaging and discovery processes tailored to the needs of convenience stores.
• Drive sales motions that accelerate deal progression—from first touch through demo, proposal, and close.
• Iterate on the playbook and outbound strategies to boost engagement and conversion rates.
• Work closely with the Solutions Consulting team to coordinate personalized, configured demos that show immediate value.
• Provide clear, contextual handoffs to professional services and implementation resources when applicable.
• Ensure a high-quality customer journey from lead to close, with attention to speed, responsiveness, and relevance.
• Build and scale a repeatable pipeline generation motion for the convenience vertical and serve as a trusted voice shaping go-to-market.