Solutions Consultant

Upshop

Solutions Consultant driving client engagement and implementing Upshop’s SaaS retail solutions. Collaborating with sales to deliver technical expertise and guidance to customers.

Posted 6/30/2026full-timeRemote • Florida, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Directly engage with customers individually or as part of the sales team
Oversee and advise on the implementation of the customers Upshop platform
Demonstrate business operations and technical leadership through personally developed solution architectures and implementation recommendations
Act as a trusted advisor to customer executive leadership for thought leadership and solution approaches
Extract business requirements from customers and translate them into a well-architected recommendation
Develop and provide forward looking guidance and future state roadmaps
Leverage known best practices and solutions to reduce risk to customer implementations
Decompose future state goals into actionable execution plans
Collaborate with Upshop’s product and engineering teams to ensure customer alignment to Upshop goals

Requirements

What you’ll need

3+ Years of relevant solutions or sales consulting experience
Presentation & Communication: Ability to explain complex concepts in a clear and understandable way. Speaks our customers’ language. Clear communicator who can command a room from a C-suite down to a practitioner. Presentation skills being as comfortable in front of a Screen as you are with a whiteboard/in person podium presentation. Excellent presentation skills with experience demonstrating software products to customers with the skills to communicate the value a product brings over features a product offers.
Problem-Solving: Aptitude for finding solutions to meet customer needs based on our modules.
Collaboration: Works well with customers and internal teams to achieve common goals.
Customer Focus: Understanding and addressing customer needs and ensuring their satisfaction.
Retail System Understanding: In-depth understanding of multiple retail enterprise solutions, with an emphasis on POS, OMS, Sales Audit, CRM/Loyalty, Merchandising, Allocation & Replenishment, and Analytics. Familiarity with CRM, Marketing Automation, Business Intelligence and Social Media.

Benefits

Comp & perks

Work From Home
Up to 30% Travel Required (Mostly Air Travel)
Remote Meeting Camera Mandatory
Base Salary + Commission

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Solution ArchitectureBusiness Requirements ExtractionImplementation RecommendationsFuture State RoadmapsRisk Reduction Best Practices

Soft Skills

Customer FocusClear CommunicationCollaboration