UPS

Customer Success Support

UPS

full-time

Posted on:

Location Type: Remote

Location: California • Illinois • United States

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Salary

💰 $70,560 - $100,620 per year

About the role

  • Guide clients through the onboarding process, ensuring a smooth and positive experience
  • Collaborate with cross-functional teams to ensure the successful implementation of our solutions
  • Establish and maintain strong relationships with key stakeholders
  • Conduct regular check-ins to understand clients' evolving needs and challenges
  • Develop and implement strategies to increase customer retention rates
  • Proactively address potential issues and resolve customer concerns promptly
  • Identify opportunities to upsell additional products or services based on client needs
  • Collaborate with the sales team to explore cross-selling possibilities
  • Cultivate customer advocates by identifying satisfied clients willing to provide testimonials or participate in case studies
  • Collect and analyze customer feedback to identify areas for improvement.

Requirements

  • Proven experience in customer success or account management, preferably in a B2B environment
  • Strong understanding of logistics and the ability to effectively communicate the value of our solutions
  • Excellent interpersonal and communication skills
  • Proactive problem-solving ability and a customer-centric mindset
  • Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
  • Prefer a Bachelor’s Degree (or internationally comparable degree) or be a current UPS employee with three years of UPS experience
Benefits
  • Medical/prescription drug coverage
  • Dental & Vision Benefits
  • Flexible Spending Account
  • Health Savings Account
  • Dependent Care Flexible Spending Account
  • Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
  • Disability Income Protection Plan
  • Employee Assistance Program
  • Educational Assistance Program
  • 401(k) retirement program
  • Vacation
  • Paid Holidays and Personal time
  • Paid Sick/Family and Medical Leave time as required by law
  • Discounted Employee Stock Purchase Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
interpersonal skillscommunication skillsproactive problem-solvingcustomer-centric mindset
Certifications
Bachelor’s DegreeUPS experience