uprootclean

Customer Support

• Manage and respond to customer inquiries via email and support platforms
• Ensure fast, accurate, and high-quality responses at scale
• Maintain a consistent and professional brand voice
• Respond to DMs and comments across platforms like Instagram, Facebook, and TikTok
• Engage with the community while maintaining brand tone and consistency
• Process order changes, cancellations, refunds, and exchanges
• Ensure all actions follow company policies and are accurately executed
• Handle complaints with empathy and clarity
• Investigate issues thoroughly and provide complete resolutions
• Share customer feedback and recurring issues with internal teams
• Help identify patterns that can improve product or operations

Customer Service Representative

Performance Marketing

• Set up and launch new Meta, TikTok, Snapchat, and Applovin ad campaigns based on briefs provided by the performance team
• Upload and organize creative assets, targeting structures, and ad copy
• Perform quality assurance checks to ensure campaigns meet brand and platform standards
• Translate agency-delivered scripts into clearly structured ClickUp tasks for both video editors and lander designers
• Ensure briefs are complete, organized, and easy for creative teams to execute on
• Maintain a log of active tasks, completion status, and estimated turnaround timelines
• Support the creation of weekly performance dashboards using data from Meta Ads Manager and landing page tools
• Maintain internal tracking docs for spend, results, creative performance, and testing priorities
• Enter and organize performance data for analysis and creative post-mortems
• Conduct bi-weekly creative and funnel audits across assigned brands
• Summarize findings and flag opportunities to optimize ads, landers, or audience segments
• Work closely with media buyers, copywriters, and editors to ensure campaign deadlines are met
• Assist with documentation and internal SOP updates as needed
• Attend scheduled team meetings and take ownership of assigned follow-ups
• Perform any other related tasks that may arise and support the team wherever needed

Customer Service Representative

Junior Paid Social Marketing Specialist