Customer Service Representative

uprootclean

Customer Service Representative delivering high-quality customer experiences in a remote role. Managing interactions across multiple channels and ensuring fast and accurate responses.

Posted 8/3/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer inquiries and interactions across various platforms while ensuring high-quality responses and maintaining brand voice. Proficient in processing order changes and handling complaints with empathy, contributing to improved customer satisfaction and operational efficiency.

Highest-signal resume keywords

Customer Service ExperienceStrong Written Communication SkillsSocial Media Interaction HandlingHigh Attention to DetailMultitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyClarity in Communication

Tools & Technologies

Email Support PlatformsSocial Media Platforms

Industry Keywords

EcommerceDTCCustomer FeedbackOrder ProcessingCommunity Engagement

About the role

Key responsibilities & impact

Manage and respond to customer inquiries via email and support platforms
Ensure fast, accurate, and high-quality responses at scale
Maintain a consistent and professional brand voice
Respond to DMs and comments across platforms like Instagram, Facebook, and TikTok
Engage with the community while maintaining brand tone and consistency
Process order changes, cancellations, refunds, and exchanges
Ensure all actions follow company policies and are accurately executed
Handle complaints with empathy and clarity
Investigate issues thoroughly and provide complete resolutions
Share customer feedback and recurring issues with internal teams
Help identify patterns that can improve product or operations

Requirements

What you’ll need

Experience in customer service (ecommerce or DTC preferred)
Strong written communication skills in English
Experience handling social media interactions is a strong plus
High attention to detail and ability to multitask
Comfortable working in fast-paced environments

Benefits

Comp & perks

Fully remote
Paid time off
Flex days. Enjoy an extra quarterly day off to unwind and recharge energies whenever you desire
Ownership & autonomy - trusted to build and execute strategy
Professional development - opportunities to learn and grow with the business