Upland Software

Support Analyst

Upland Software

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Technical Support of Upland products
  • Interact with customers via phone/email to provide effective service and support
  • Report product or solution problems to engineering and follow-up on resolution
  • Execute installations and upgrades
  • Identify areas for improvement and make constructive suggestions for change
  • Continually seek opportunities to increase client satisfaction and deepen client relationships
  • Ensure customer satisfaction through reporting, follow-up and appropriate problem closure

Requirements

  • College Diploma or University Degree in CS or IMS related field OR equivalent experience
  • Knowledge of Windows Operating Systems, telephony, networking, Internet and web servers
  • Ability to work independently and cooperatively as a team
  • Ability to listen, understand and handle customer inquiries, problems or complaints in a timely manner
  • Excellent organizational and analytical skills
  • Good problem-solving and time management skills
  • Excellent flexibility and change management skills
  • Demonstrates interest to learn
Benefits
  • Health insurance
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows Operating SystemstelephonynetworkingInternetweb servers
Soft Skills
customer serviceproblem-solvingtime managementorganizational skillsanalytical skillsflexibilitychange managementteamworkindependencecommunication
Certifications
College DiplomaUniversity Degree in CSUniversity Degree in IMS