Fraud Investigations Manager
Uphold Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Clearwater • Florida • United States
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Salary
💰 $120,000 per year
About the role
- Lead, mentor, and manage a team of Fraud Investigators and Analysts, ensuring consistent, thorough, and timely investigations
- Oversee day-to-day investigative workflows, case queues, and escalation management
- Drive in-depth, high-quality fraud investigations across multiple products and channels
- Review and approve investigative outcomes, ensuring accuracy, consistency, and regulatory alignment
- Partner closely with the VP of Fraud Prevention to refine investigative strategies, processes, and controls
- Identify fraud trends, patterns, and emerging risks, and recommend mitigation strategies
- Develop and maintain investigation standards, playbooks, and quality assurance frameworks
- Provide coaching, feedback, and performance management to build a high-performing investigations team
- Collaborate cross-functionally with Compliance, Risk, Legal, and Operations teams
- Support audits, regulatory inquiries, and internal reviews related to fraud investigations
Requirements
- 10+ years of experience in fraud prevention and fraud investigations
- 5+ years of experience in a fraud investigations or fraud prevention leadership role
- Proven experience managing and developing fraud investigation teams
- Strong knowledge of fraud typologies, investigative techniques, and case management best practices
- Experience operating in fintech, financial services, payments, or digital asset environments preferred
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
fraud investigationscase managementinvestigative techniquesregulatory alignmentquality assurance frameworksinvestigation standardsfraud typologiesmitigation strategiesperformance managementcoaching
Soft skills
leadershipmentoringcollaborationcommunicationfeedbackorganizational skillsproblem-solvingstrategic thinkingteam buildinganalytical skills