UpGuard

Customer Success Manager

UpGuard

full-time

Posted on:

Location Type: Remote

Location: India

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Tech Stack

Cyber SecurityRealm

About the role

  • You will onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals
  • You will understand your customer's business in-depth and how they are going to be successful using UpGuard
  • You will identify gaps and provide resources to your customers, including cybersecurity collateral, onboarding success plans, conducting EBRs and customer-specific Product training sessions
  • You will engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement throughout their journey
  • You will translate your customers’ requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard
  • You will monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected
  • You will advocate for the customer by providing updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities

Requirements

  • Demonstrated track record of over 5 years in Customer Success
  • Proven experience in nurturing and cultivating robust customer relationships
  • Exemplary organizational skills, adept at enhancing existing documentation and crafting new process guides
  • Proficiency in the realm of cyber risk management or familiarity with risk management frameworks
  • Exceptional command of the English language, both in written and spoken communication
  • Effective collaborator with the ability to seamlessly interface across diverse internal teams, embodying a strong team-player ethos
  • Highly motivated and inquisitive, characterized by an unwavering commitment to personal and professional growth
Benefits
  • Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
  • WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
  • $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
  • Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.
  • 18 weeks paid Parental Leave: Irrespective of parenting role
  • Personal Leave Allowance: This includes sick & carer’s leave
  • Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
  • Top-spec hardware: All team members will be provided with top-spec laptops for their role
  • Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
cyber risk managementrisk management frameworkscustomer onboardingcustomer trainingdocumentation enhancementprocess guide creation
Soft Skills
customer relationship managementorganizational skillscommunication skillscollaborationteam playermotivationinquisitivenesscommitment to growth