UpGuard

Account Manager

UpGuard

full-time

Posted on:

Location Type: Remote

Location: Australia

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Tech Stack

Cyber Security

About the role

  • Drive Renewals: Take ownership of the renewal process for a portfolio of key accounts, ensuring timely and successful contract renewals.
  • Revenue Retention: Implement strategies to safeguard existing revenue, proactively identifying risks and addressing them before they impact the business.
  • Revenue Expansion: Collaborate with sales teams to identify upsell and cross-sell opportunities within your accounts, contributing to overall revenue growth.
  • Contract Negotiation: Lead negotiations for renewals and expansions, working closely with legal and finance teams to structure favorable agreements.
  • Market Insights: Stay informed about industry trends, competitive landscape, and client needs to offer informed recommendations that drive client value and satisfaction.
  • Collaboration: Partner with sales, customer success, and marketing teams to align on account strategies and ensure a cohesive approach to client growth.
  • Reporting & Metrics: Track and report on renewal rates, upsell success, and overall account health, using data to inform decision-making and strategy adjustments.

Requirements

  • Commercial Experience: Previous experience as an Account Manager or in a similar commercial role, with a strong track record in SaaS renewals and revenue growth.
  • Cyber Security Knowledge: A solid understanding of the cyber security landscape, particularly in Third-Party Risk Management (TPRM).
  • Negotiation Skills: Proven ability to negotiate contracts and renewals, balancing client needs with company goals.
  • Strategic Mindset: Ability to think strategically about account growth, identifying opportunities for expansion and mitigating potential risks.
  • Data-driven: Proficient in using data to drive decisions, with a focus on metrics that impact renewals and revenue growth.
  • Collaboration: Ability to work effectively with cross-functional teams to drive account success.
  • We’re looking for someone who’s not just comfortable with change, but curious about it—especially when it comes to adopting AI tools that can enhance how we work
Benefits
  • Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
  • WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
  • $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
  • Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.
  • 18 weeks paid Parental Leave: Irrespective of parenting role
  • Personal Leave Allowance: This includes sick & carer’s leave
  • Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
  • Top-spec hardware: All team members will be provided with top-spec laptops for their role
  • Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work
  • Health Insurance: Health, dental, and vision insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
contract negotiationdata analysisrevenue growth strategiesSaaS renewalsThird-Party Risk Management (TPRM)metrics trackingupsellingcross-sellingrisk identificationaccount management
Soft skills
strategic mindsetnegotiation skillscollaborationcuriosity about changeproactive problem-solvingcommunicationclient relationship managementteam alignmentadaptabilitydecision-making