Support Engineer 80% – 100%
UPGREAT AG
full-time
Posted on:
Location Type: Hybrid
Location: Fehraltorf • Switzerland
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Tech Stack
About the role
- You record, qualify and triage incoming tickets quickly and accurately, ensuring efficient follow-up
- You independently and solution-oriented handle incidents within 1st Level Incident Management so our users can resume work as soon as possible
- For more complex issues, you hand over cases to our Systems Engineers and remain a reliable point of contact, staying close to the process
- By performing Standard Changes within the responsibility of the Service Desk & Onsite Support team, you actively contribute to the stability of customer environments
- You maintain and administer user and computer accounts, access rights and applications to ensure IT functionality
- As a communicative hub you keep our users transparently informed about the status of their requests, building trust and satisfaction
- For on-site assignments—whether scheduled support days or short-notice ad-hoc tasks—you impress with a professional presence and turn our customers into real fans
- As the first point of contact in the Service Desk, you are available to users by phone and email and, working in shifts (Monday to Friday, 07:00–18:00), ensure smooth operations
Requirements
- You have completed an apprenticeship as an IT specialist (Informatiker EFZ) or, as a career changer, have equivalent professional experience
- You have work experience as a Supporter, Support Engineer or Operations Engineer in 1st and 2nd level support—ideally at an IT service provider
- Your IT knowledge is broad, especially within the Microsoft environment
- You are proficient with Windows operating systems, Microsoft Office products, Microsoft 365 and common standard software
- You also have knowledge of Windows Server and its roles/functions, Active Directory, Exchange Server, Citrix and networking
- German is your native language and you have good English skills
- You enjoy direct customer contact and demonstrate a strong service mindset
- High resilience and flexibility are among your strengths, as is strong self-organisation
- You demonstrate a sense of responsibility and reliability
- A valid category B driving licence is mandatory
Benefits
- You will find a company culture based on our values of humanity, competence and enthusiasm—people are at the center here
- You will join a dynamic and collegial team of 140 employees where cooperation, mutual support and individual strengths matter
- You will have an attractive and exciting area of responsibility with plenty of scope to shape your role—taking responsibility and contributing are part of our culture
- We offer flexible working arrangements to help you balance professional and private life
- You will work in modern offices with ergonomically equipped workstations so you can feel comfortable and concentrate
- We provide advanced social benefits—we pay 55% of your pension fund contribution and cover the contribution to daily sickness benefit insurance
- Your development matters to us—we support your further training and actively accompany your professional development
- We appreciate your performance—therefore you benefit from attractive fringe benefits such as free parking, a birthday gift and special partner discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
1st Level Incident Management2nd Level SupportWindows operating systemsMicrosoft OfficeMicrosoft 365Windows ServerActive DirectoryExchange ServerCitrixNetworking
Soft Skills
solution-orientedcommunicationcustomer serviceresilienceflexibilityself-organisationresponsibilityreliabilitytrust-buildingprofessional presence
Certifications
IT specialist (Informatiker EFZ)valid category B driving licence