Staff Solutions Architect
Upbound
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
Tech Stack
About the role
- Closely partner with the Upbound pre sales team to transition customers to and through a smooth post sales implementation.
- Deeply understand customer environments and requirements, identifying their platform needs, and designing architecture and solutions that delight.
- Ensure successful adoption of Upbound and Crossplane technology into customer production environments.
- Perform technical discovery to scope customer engagements and contribute to authoring Statements of Work.
- Work directly with customers to troubleshoot and solve technical challenges relating to the implementation phase of deploying Crossplane and Upbound Cloud based control plane architectures into their production environments.
- Solve problems and improve customer deployments by writing code, fixing bugs, and building scoped features within Upbound products, the provider ecosystem, and the Crossplane core code base.
- Build and maintain a set of cloud native "reference platforms" that will help accelerate adoption and position Crossplane and Upbound as a central piece of the cloud native landscape. See as an example https://github.com/upbound/platform-ref-aws.
- Work cross-departmentally to find solutions to complex scenarios and integration issues.
- Be the technical voice of Upbound to the customer, and represent customer needs internally to influence product roadmap.
- Be the trusted technical advisor to new and existing customers by identifying and presenting ongoing technical solutions as the Upbound product suite grows.
Requirements
- Written and maintained code that interfaces with the Kubernetes API, such as operators, controllers, add-ons, etc.
- Managed production Kubernetes deployments or have been responsible for deploying/managing workloads running on Kubernetes in production.
- A background in platform engineering/SRE with building an IDP (Internal Developer Portal).
- A deep understanding of highly scaled and reliable services, solutions, and infrastructure in multiple major cloud providers.
- Excellent communication skills - must be capable of effectively engaging and leading interactions with technical and business teams, and are comfortable presenting to customer and stakeholders at varying levels of management
- Worked directly with customers and/or open source community members to troubleshoot and solve their complex technical issues leading to successful adoption.
- Deployed and integrated the projects and tools of the Cloud Native Landscape, especially CNCF projects, into production environments.
- Incorporated modern operational and application delivery tools and methodologies into your production deployment workflows, like those from HashiCorp (e.g. Terraform), CI/CD, IaC, and GitOps.
- Programming skills in a modern language (Go is ideal).
- The ability to work closely with people in a wide variety of disciplines from a wide variety of backgrounds.
- Successfully managed multiple projects and priorities in a fast paced and dynamic environment.
- Excitement and comfort being a key part of further defining, scaling, and making this critical part of our engineering and customer solutions efforts thrive.
Benefits
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
KubernetesCrossplanecloud nativeplatform engineeringSREGoTerraformCI/CDIaCGitOps
Soft Skills
communicationproblem-solvingcustomer engagementtechnical advisoryproject managementcollaborationleadershippresentation skillsadaptabilityinfluencing