UP42

Customer Success Manager

• Cultivate long lasting business relationships and manage customer portfolios
• Own customer orders from request to delivery
• Develop and execute customer success plans
• Take ownership of customer engagement including kick-offs, onboarding, trainings, and health checks
• Collaborate with the sales team to identify growth opportunities and support renewals
• Ensure excellent end-to-end customer experience
• Drive and execute internal projects to implement customer success best practices

Customer Success Manager – North America