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Customer Success Manager – North America
UP42Customer Success Manager at UP42 ensuring long-term customer retention through effective relationship management and support. Managing geospatial data solutions and collaborating with cross-functional teams.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success management, with a strong background in geospatial fields and proficiency in GIS/remote sensing tools. Capable of driving customer engagement and ensuring a seamless end-to-end customer experience through effective communication and organizational skills.
Highest-signal resume keywords
Customer Success ManagementGIS/Remote Sensing SoftwareCustomer EngagementAPIs UnderstandingEffective Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Success ProcessesManaging Book of BusinessProblem-Solving SkillsAttention to Detail
Soft Skills
Effective CommunicationOrganizational Skills
Tools & Technologies
GIS SoftwareRemote Sensing Tools
Industry Keywords
Geospatial Field
Tech Stack
Tools & technologiesRemote Sensing
About the role
Key responsibilities & impact- Cultivate long lasting business relationships and manage customer portfolios
- Own customer orders from request to delivery
- Develop and execute customer success plans
- Take ownership of customer engagement including kick-offs, onboarding, trainings, and health checks
- Collaborate with the sales team to identify growth opportunities and support renewals
- Ensure excellent end-to-end customer experience
- Drive and execute internal projects to implement customer success best practices
Requirements
What you’ll need- Background in geospatial or similar field
- Proficiency in using GIS/remote sensing software and tools
- Working knowledge of customer success processes
- Proven track record of managing own book of business
- Effective communication skills for technical and non-technical audiences
- Technical expertise and problem-solving skills
- Experience with or understanding of APIs
- Exceptional organizational skills and attention to detail
- Excellent written and verbal communication skills in English (knowledge of other languages is a plus)
Benefits
Comp & perks- wellbeing initiatives
- sponsored fitness subscriptions
- educational budget for personal development
- public transportation discount