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Implementation Manager, SaaS

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full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Lead pre-sales activities including solution demonstrations, requirement gathering, and proposal development for pharmaceutical bioanalytical clients
  • Support product readiness initiatives by collecting client feedback and identifying implementation challenges
  • Develop and execute validation documentation (IQ/OQ/PQ…) in compliance with GxP-requirements and industry standards
  • Manage end-to-end project delivery from kick-off through go-live, coordinating cross-functional teams to ensure on-time execution within scope and budget
  • Serve as primary client interface throughout project lifecycle, managing expectations, gathering requirements, and ensuring stakeholder alignment
  • Create implementation materials, training documentation, and support resources to facilitate successful customer onboarding

Requirements

  • 3-5 years’ experience in pharmaceutical/CRO environment with strong understanding of bioanalytical workflows (LC-MS/MS, immunoassays, chromatography)
  • Proven project management capabilities with experience managing multiple concurrent client implementations
  • Working knowledge of GxP-compliance requirements and validation processes (21 CFR Part 11, EU Annex 11)
  • Excellent client-facing communication skills with ability to explain technical concepts to diverse audiences
  • Highly structured and detail-oriented approach with technical aptitude to understand LIMS/SaaS solution architecture
Benefits
  • Opportunity to shape implementation processes in a growing technology company
  • Work with cutting-edge SaaS technology
  • Professional development and training opportunities
  • Flexible work arrangements
  • Competitive compensation package
  • Collaborative and innovative work environment
  • Regular team events and knowledge sharing sessions
  • 28 days annual leave with flexible scheduling options to ensure work-life balance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
bioanalytical workflowsLC-MS/MSimmunoassayschromatographyproject managementGxP-compliancevalidation processes21 CFR Part 11EU Annex 11LIMS/SaaS solution architecture
Soft Skills
client-facing communicationrequirement gatheringstakeholder alignmentdetail-orientedstructured approachtechnical aptitude