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Implementation Specialist

• Lead pre-sales activities including solution demonstrations, requirement gathering, and proposal development for pharmaceutical bioanalytical clients
• Support product readiness initiatives by collecting client feedback and identifying implementation challenges
• Develop and execute validation documentation (IQ/OQ/PQ…) in compliance with GxP-requirements and industry standards
• Manage end-to-end project delivery from kick-off through go-live, coordinating cross-functional teams to ensure on-time execution within scope and budget
• Serve as primary client interface throughout project lifecycle, managing expectations, gathering requirements, and ensuring stakeholder alignment
• Create implementation materials, training documentation, and support resources to facilitate successful customer onboarding

Implementation Manager, SaaS