Unum UK

Enrollment Systems and Cloud Consultant

Unum UK

full-time

Posted on:

Location Type: Office

Location: Columbia • Louisiana • Maine • United States

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Salary

💰 $53,300 - $100,700 per year

About the role

  • The Technology Consultant is the primary resource for technical questions regarding support in the planning, design and ongoing maintenance of all Enrollment Technologies’ support systems work processes and procedures.
  • Manages, defines and prioritizes all enrollment system change requests.
  • Ensures that technology subject matter experts work with IT and/or CPO to implement system change requests and updates in a timely manner.
  • Enrollment hardware research, implementation and support to include the management of the laptop lease program, Hot Swap/Spare program, laptop rental program and hardware/service vendor negotiations.
  • Negotiation and management of contracts, licenses, hardware and software agreements
  • Partners with management on regular basis to understand and implement short-term tactical goals and long-term strategic needs of all enrollment support systems.
  • Ensure that the systems support team partner with the Enrollment Technologies Help Desk such that the Help Desk is informed of all support systems development and enhancement work.
  • Ensure that the systems support team partner with the departmental trainer to develop and implement training strategies for support system changes.

Requirements

  • Five or more years of technology support experience with mastery of all responsibilities of an Enrollment Technology Analyst.
  • Excellent interpersonal skills with ability to interact effectively with management, all Enrollment Solutions personnel, insureds, employers or plan administrators, sales representatives, and other internal and external resources.
  • Possess strong customer service focus
  • Excellent decision-making and problem solving skills.
  • Strong analytical skills with an understanding of the business needs of the organization.
  • Ability to respond to all inquiries within a timely manner, and both verbal and written responses must be effective and professional.
  • Demonstrate high energy, enthusiasm and excitement about the company and the Enrollment Solutions area and exhibit a “can do” approach in performing their job.
  • Results-oriented and detail-oriented with attention to follow-up.
  • Ability to perform in a fast-paced, changing environment.
  • Ability to handle and deliver on multiple priorities at once
  • High level of technical aptitude
  • Ability to lead and direct others
  • Strong project management skills
  • Ability to rapidly comprehend and assess technology / technical information and understand how it can be used to improve business processes.
  • Demonstrated problem solving, negotiation, dispute resolution and decision making skills.
  • Knowledge and understanding of department strategic objectives and goals
  • Strong team building skills
Benefits
  • Health, Vision, Dental, Short & Long-Term Disability
  • Generous PTO (including paid time to volunteer!)
  • Up to 9.5% 401(k) employer contribution
  • Mental health support
  • Career advancement opportunities
  • Student loan repayment options
  • Tuition reimbursement
  • Flexible work environments
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technology supportenrollment system change managementhardware researchcontract negotiationvendor managementsystem implementationtraining strategy developmentanalytical skillsproject managementtechnical aptitude
Soft Skills
interpersonal skillscustomer service focusdecision-makingproblem solvingeffective communicationresults-orienteddetail-orientedteam buildingleadershipadaptability