Technical Support Operations Manager
Unternehmensgruppe Theo Müller
full-time
Posted on:
Location Type: Office
Location: Market Drayton • United Kingdom
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About the role
- Lead and develop a team of infrastructure engineers and support specialists
- Keep infrastructure services available, secure, and scalable across on-prem and cloud
- Drive standardisation, automation, and continuous improvement
- Own end-user technology standards, roadmaps, and asset lifecycle management
- Act as senior escalation point, including out-of-hours support
- Deliver infrastructure projects and transformation initiatives
- Partner closely with plant operations to enable IT/OT convergence
- Own infrastructure budgets, forecasting, and cost optimisation
- Manage vendors and service providers for performance and value
- Provide clear, confident updates to the CTO and senior leadership
Requirements
- Proven experience leading infrastructure or technical support teams
- Strong technical grounding across networks, data centres/cloud, workplace tech, and ITSM
- Confidence making decisions under pressure in a 24/7 environment
- Budget ownership and vendor management experience
- Clear communicator who can translate tech into business outcomes
- Strategic mindset with a hands-on edge
- Willingness to travel and take part in an on-call escalation rota
- Manufacturing or industrial IT experience
- Degree or equivalent experience
Benefits
- Competitive salary
- Generous annual bonus
- Life Assurance
- Health Care Cash Plan / Private Medical Insurance
- 25 days holiday plus bank holidays (rising with service)
- Enhanced Maternity & Paternity Family Leave
- Enhanced Bereavement Leave
- Pension Employer Contribution Scheme (matched up to 8%)
- Exclusive access to Müller Rewards, offering a variety of online and in-store discounts and development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
infrastructure managementcloud servicesnetwork managementdata centre managementIT service management (ITSM)automationbudget managementvendor managementproject deliveryasset lifecycle management
Soft skills
leadershipcommunicationdecision makingstrategic thinkingproblem solvingcollaborationadaptabilityconfidenceclear updateshands-on approach