Untamed | B Corp™

Customer Support

• Manage day-to-day operational tasks that keep the retail channel running smoothly
• Handle retail communications in a clear, professional, and timely manner
• Process and monitor retail orders, ensuring accuracy and proper follow-through
• Support communication with retail customer contacts and internal teams
• Maintain accurate reporting, trackers, and documentation to support good decision-making
• Work closely with internal teams to resolve issues and uphold service standards
• Support service-related queries and escalations across customer operations
• Assist with process improvements and wider operational projects as needed

Retail Customer Service Executive

Performance Marketing

• Ideation: Stay ahead of what's trending across social platforms and what resonates most with cat owners, and translate that into paid social ads that feel native to the platform but are built to perform.
• Making Content: You'll own the creative execution of our paid social content end-to-end, working closely with the strategists as part of a wider growth team. On a typical week you will:
• Take scripts and concepts from brief to filmed footage to edited, ready-to-test assets.
• Film short-form, phone-first videos, often lo-fi including being on camera when needed.
• Self-edit fast, punchy content using CapCut or similar tools, nailing hooks, pacing, captions and sound.
• Create multiple versions of the same concept to give us the strongest possible variations.
• Organise and run shoot days - at our warehouse, on location, or in the office and coordinate external talent or actors where needed.
• Produce and edit a steady pipeline of content that is genuinely compelling, carefully considered, and built to resonate with cat owners.

Retail Customer Service Executive

Paid Social Content Creator