Retail Customer Service Executive

Untamed | B Corp™

Retail Customer Service Executive handling daily operations and customer service in retail for Untamed's cat food products. Collaborating with teams and maintaining service standards.

Posted 6/23/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSenior💰 £30,000 - £35,000 per yearWebsite

About the role

Key responsibilities & impact

Manage day-to-day operational tasks that keep the retail channel running smoothly
Handle retail communications in a clear, professional, and timely manner
Process and monitor retail orders, ensuring accuracy and proper follow-through
Support communication with retail customer contacts and internal teams
Maintain accurate reporting, trackers, and documentation to support good decision-making
Work closely with internal teams to resolve issues and uphold service standards
Support service-related queries and escalations across customer operations
Assist with process improvements and wider operational projects as needed

Requirements

What you’ll need

Retail experience - whether this retail operations, customer service, order management, or a similar role
Strong communication skills and a professional, considered approach
Excellent organisation and attention to detail
Comfortable using trackers, spreadsheets, and basic reporting tools
Able to manage competing priorities accurately in a fast-paced environment
A collaborative mindset and a genuine willingness to learn

Benefits

Comp & perks

A gorgeous office in the heart of The Strand stocked with free coffee, tea, soft drinks, snacks and more
25 days of Annual Leave (plus your birthday off!) including carry-over days
A Macbook/PC and all the tech you need to get set up
Private Healthcare with Dental & Optical Cover
Pension with employer contributions
EMI Options Scheme so you can invest in the growth you build
Generous L&D Opportunities & Budgets to further enhance your skills
£50 a month wellness budget/gym contribution
Paid charity days to support causes that matter to you
Free counselling and coaching through Spill & MoreHappi
5 working days Peternity Leave to welcome a new pet to your home
28 working days sabbatical after 4 years
Regular socials & team lunches
Free Untamed subscription for your furry friends
Opportunity to work in a fast-growing and innovative startup environment
Collaborative and inclusive company culture

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Applicant Tracking System Keywords

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Soft Skills

strong communication skillsprofessional approachexcellent organisationattention to detailability to manage competing prioritiescollaborative mindsetwillingness to learn