unstructured.io

Senior Technical Support Engineer

unstructured.io

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

Tech Stack

AWSAzureCloudDistributed SystemsDockerGoGoogle Cloud PlatformKubernetesPython

About the role

  • Own Production Issues
  • Triage and resolve customer issues across VPC deployments, APIs, and data pipelines
  • Debug production systems using logs, metrics, and system-level analysis
  • Reproduce issues and drive them to resolution with Engineering
  • Support Customer Infrastructure
  • Help customers operate Unstructured in AWS, GCP, or Azure environments
  • Troubleshoot Kubernetes, Docker, networking (VPC, private endpoints), and IAM issues
  • Guide customers on running reliable, production-grade deployments
  • Go Deep on Debugging
  • Investigate issues across document processing pipelines and API behavior
  • Identify root causes, not just workarounds, and validate fixes
  • Partner Cross-Functionally
  • Work closely with Engineering, Forward Deployed Engineers, and Solutions on escalations and blockers
  • Act as the voice of the customer for enterprise deployments
  • Improve the System
  • Build runbooks, troubleshooting guides, and internal tooling
  • Identify patterns and drive improvements in reliability and supportability

Requirements

  • 3+ years in Technical Support, SRE, DevOps, or similar roles supporting production systems
  • Strong experience with cloud environments (AWS, GCP, or Azure), especially VPC networking
  • Hands-on experience with Kubernetes and Docker
  • Proficiency in Python skills for scripting, API integration, and automation
  • Proven ability to debug production or distributed systems end-to-end
  • Comfortable working with APIs, logs, and system-level debugging tools
  • Strong communicator who can work effectively with both engineers and customer teams
  • High ownership, strong troubleshooting instincts, and ability to operate in ambiguous, fast-moving environments
Benefits
  • Strong Benefits: Competitive salary, full health benefits, equity, and parental leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
PythonKubernetesDockerAPI integrationcloud environmentsVPC networkingsystem-level debuggingtroubleshootingproduction systemsdistributed systems
Soft Skills
strong communicatorhigh ownershiptroubleshooting instinctsability to operate in ambiguous environmentscross-functional collaboration