Unqork

Customer Advocate

• Report to our Senior Director of Customer Advocacy
• Establish and nurture strong relationships with customer stakeholders at all levels, from technical champions to economic buyers, starting before contract close.
• Partner with customers, internal teams and SI’s in the delivery of applications
• Educate customers about Unqork, including new features and functionality on a regular basis
• Ensure customer needs are met at the highest level of quality regardless of delivery model and resources assigned
• Develop and continuously refine a customer advocacy strategy aligned with Unqork's goals for success, retention, and expansion.
• Help customers expand their use of Unqork by understanding existing use cases, identifying blockers, and proactively suggesting additional applications.
• Develop and execute customer success strategies, ensuring adherence to best practices and compliance to agreed-upon roles/responsibilities
• Track and manage renewals, including appropriate teams as needed
• Utilize health and success metrics to monitor customers and their application usage to drive success strategy
• Provide continuous assistance post-go-live, including regular check-ins, Quarterly Business Reviews (QBRs), and defining Customer Success Plans (CSPs) to ensure ongoing platform adoption.
• Support expanding use of Unqork by identifying and driving expansion within accounts
• Identify opportunities for enablement, training and technical advisory services, as well as analyze support tickets and share strategic findings with customer
• Act as the internal voice of the customer, ensuring their wins, challenges, and insights are heard, understood, and acted upon by internal teams across GTM, Product, Marketing, and other teams within Unqork.
• Share customer feedback with internal teams to identify opportunities for product improvement, template development, and new features
• Identify customer success stories and work with Marketing to publish case studies, testimonials and references to highlight tangible business value

Senior Principal Customer Advocate Manager

Security Engineer

• You will be part of a team that is passionate about securing Unqork's Commercial and FedRAMP technology stack.
• You will champion cloud and application security best practices and drive their adoption across Unqork's engineering organizations.
• You will automate processes using policy as code.
• You'll leverage your deep technical expertise to oversee the identification and remediation of security vulnerabilities and misconfigurations.
• In this role, you will lead the review process for all features, security patches, and bug fix requests, ensuring security is a foundational element of our development lifecycle.
• You will empower team members to deliver high-quality, secure solutions and align with our core security and engineering practices.
• Mature our Secure Software Development Lifecycle (SSDLC) by integrating security controls, automation and tooling into our CI/CD pipelines and governing the security release process.
• Drive the SSDLC throughout Unqork, embedding security from design to deployment.

Lead Application and Cloud Security Engineer

Infrastructure Engineer

• Report to our Devops Engineering Manager
• Practice sustainable incident response and blameless postmortems
• Automate and keep services running while improving them for high availability, resiliency, scalability, security and cost optimisation
• Scale systems sustainably through automation and push for changes that improve reliability and velocity
• Build tools to deploy, monitor and maintain highly available, mission critical cloud infrastructure, defining everything as code (pipelines, templates and scripting)
• Develop and maintain software release and deployment processes/tools/infrastructure (CI/CD)
• Streamline and enhance operational workflows of critical applications and services in 24x7x365 environments located in AWS, GCP, and Azure
• Work closely with engineering teams to understand their services and help them achieve the best results
• Evangelise best practices for security, automation, scalability, high availability and resilience across the group
• Write useful documentation for your projects

Cloud Infrastructure Engineer

DevOps Engineer

• Report to our Devops Engineering Manager
• You will combine software and systems engineering to build and run large-scale, distributed, fault-tolerant systems.
• Your primary goal will be to solve operational problems with a software engineering mindset, treating operations as a software problem and automating away toil.
• Define, measure, and monitor Service Level Objectives (SLOs) and Service Level Indicators (SLIs) in partnership with product and engineering teams. Champion and help manage error budgets to guide the balance between reliability work and new feature velocity.
• Scale systems sustainably through automation; evolve systems by pushing for changes that improves reliability and velocity.
• Increase visibility into the health and durability of the Unqork platform.
• Practice sustainable incident response and blameless postmortems.
• Maintain existing services and tools, augmenting and replacing

Site Reliability Engineer

Marketing

• Own and lead all marketing functions, driving overall marketing strategy and impacting company growth goals
• Build and execute a comprehensive marketing strategy and tactical plan that builds brand awareness, communicates product, and drives lead generation for GTM organization
• Architect strategy: define market segmentation, ideal customer profile, and overall narrative as a strategic partner to the CEO and CRO
• Be brand steward: own Unqork’s brand vision and guide public relations, communications, and thought leadership
• Build the organization: hire, mentor, and lead a high-performing marketing team
• Drive full-funnel growth: oversee demand generation, product marketing, content strategy, events, and marketing operations to build a robust and predictable pipeline
• Translate technology into value: leverage technical background to translate platform and AI capabilities into digestible messaging and collateral
• Partner cross-functionally with CEO, CRO, Product, and Sales to align marketing initiatives with GTM strategies and business objectives

Vice President, Marketing

• Lead the charge in securing Unqork's technology stack. You will champion cloud and application security best practices and drive their adoption across Unqork's engineering organization. You'll leverage your deep technical expertise to oversee the identification and remediation of security vulnerabilities. In this role, you will lead the review process for all feature and bug fix requests, ensuring security is a foundational element of our development lifecycle. You will be responsible for scoping and approving all security-related enhancements and bug fixes, ensuring they meet our rigorous standards. As a mentor, you'll coach and empower team members to deliver high-quality, secure solutions and align with our core engineering practices.
• Strategic Leadership and Secure SDLC: define the strategic roadmap for Unqork's product security program (cloud and application security), aligning with business goals and risk tolerance. You'll mature our secure software development lifecycle (SDLC) by integrating security controls and tooling into our CI/CD pipelines and governing the security release process.
• Application Security: You will drive the Secure Software Development Lifecycle (SSDLC), embedding security from design to deployment. This includes conducting threat modeling and architectural security reviews for all applications, managing and maturing our SAST, DAST, and SCA tooling, and spearheading vulnerability remediation efforts. You'll act as a subject matter expert, guiding development teams on secure coding practices and fostering a strong security culture across the organization.
• Cloud Security: You will ensure adherence to regulatory requirements and industry best practices by defining and enforcing security policies and standards. This involves managing our monthly FedRAMP continuous monitoring, maintaining cloud security policies in Lacework, and reviewing security notifications from AWS, GCP, and Azure. You will ensure our security controls and configurations are consistently applied and effective across our various cloud environments (e.g., AWS, Azure, GCP).
• Policy, Standards & Compliance: Define, implement, and enforce product security policies, standards, and guidelines, ensuring adherence to regulatory requirements and industry best practices.
• Cross-Functional Collaboration: You will partner with leadership in Security, Product, Engineering, and Legal to embed security ownership, drive architectural decisions, and manage risk. This includes creating secure design requirements and conducting security testing for new platform features and infrastructure changes.
• Incident Response & Remediation: Lead the product security aspects of incident response, guiding root cause analysis, driving remediation efforts, and implementing preventative measures.
• Technical Leadership: You will provide hands-on technical guidance and mentorship to an application security engineer, cloud security engineer, and security analyst fostering their growth and ensuring their work aligns with organizational goals.

Director, Product Security

Revenue Operations

Unqork empowers enterprises to accelerate growth by rapidly building, testing, and running AI-powered applications that embody the future of enterprise development. Unqork’s customers include Goldman Sachs, Marsh, BlackRock, and the U.S. Department of Health and Human Services. At Unqork, we value inclusive and innovative thinkers who boldly challenge the status quo. We encourage you to apply! About the Role: We\'re looking for a Vice President of Revenue Operations & GTM Strategy to lead and optimize our revenue engine. You will be responsible for the alignment of our sales, marketing, and customer success functions, and for building the operational foundation that enables consistent and scalable revenue growth. This is a highly cross-functional role, requiring you to partner with executive leaders to develop and execute our go-to-market strategy, manage our revenue tech stack, and foster a data-driven culture. The Impact U will make: Lead Our Revenue Strategy & Forecasting Lead Our Revenue Strategy & Forecasting, Optimize Our Tech Stack & GTM Processes, Drive Cross-Functional Leadership, Act as a strategic partner and trusted advisor to leadership across sales, marketing, customer success, and finance. Build, mentor, and lead a high-performing Revenue Operations team that includes our RFP Manager, Sales Ops Analyst, and BDRs. Champion a company-wide culture of accountability, continuous improvement, and data-driven decision-making. What U bring: 12+ years of progressive experience in revenue operations or sales operations, with at least 5+ years in a senior leadership role at a high-growth B2B SaaS company. Demonstrable expertise in compensation design and administration. You have a proven track record of creating, implementing, and managing sales compensation plans that motivate teams and drive business results. A proven track record of driving significant revenue growth through operational excellence and strategic leadership. A deep, strategic understanding of GTM funnels, key metrics, and forecasting methodologies. Expert-level knowledge of CRM systems (Salesforce) and other key revenue platforms. Exceptional analytical skills with experience in data visualization and reporting. Outstanding communication and collaboration skills with a history of influencing cross-functional teams and executive leadership.