Unna

Sales Development Rep

• Atuar com senso de dono no funil
• Falar com leads com qualidade (sem script engessado 👀)
• Fazer diagnóstico consultivo de verdade
• Usar CRM com estratégia (não só preencher campo)
• Trazer ideias e melhorar o jogo constantemente

Sales Development Representative – Junior

Customer Support

• Map the student journey and develop strategies to ensure a positive and memorable experience at every stage of the relationship with the product.
• Create communication cadences tailored to each stage of the student journey, with strong command of copywriting and storytelling techniques.
• Communicate with students via WhatsApp and email.
• Monitor metrics such as satisfaction, class attendance, and repurchase, using tools like satisfaction surveys, NPS (Net Promoter Score), and data analysis.
• Proactively seek solutions to prevent student dissatisfaction and ensure their satisfaction.
• Propose and implement solutions to optimize the customer journey and increase LTV (lifetime value), including improvements to products, services, support, and communications.
• Drive student delight by planning and executing initiatives in collaboration with other departments across the company.
• Conduct research, analyze data, and engage with students to understand their expectations and needs.
• Act as a bridge between students and internal teams such as Product, Marketing, and Sales, collecting feedback and recommending improvements.

Sales Development Representative – Junior

Customer Experience Analyst – Mid-level