Unlayer (YC W22)

Customer Success Manager

• Manage the entire customer lifecycle from onboarding to growth for Unlayer’s high touch customers
• Act as the primary point of contact for Unlayer’s clients and serve as trusted consultant to optimize and expand value delivered through Unlayer products and services
• Meet and engage with customers on a regular basis sharing product updates, handling renewals and answering general questions
• Apply in depth knowledge of the customer’s business, the Unlayer product and technical expertise to drive and increase adoption
• Serve as the voice of the customer to address feedback and share across internal teams
• Identify, develop and implement repeatable processes across portfolio of customers to maximize product adoption and achievement of customer’s business objectives

Enterprise Customer Success Manager