Enterprise Customer Success Manager

Unlayer (YC W22)

Enterprise Customer Success Manager responsible for client onboarding and technical support at Unlayer. Engaging customers to maximize product value and address technical inquiries.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AngularJavaScriptReactVue.js

About the role

Key responsibilities & impact

Manage the entire customer lifecycle from onboarding to growth for Unlayer’s high touch customers
Act as the primary point of contact for Unlayer’s clients and serve as trusted consultant to optimize and expand value delivered through Unlayer products and services
Meet and engage with customers on a regular basis sharing product updates, handling renewals and answering general questions
Apply in depth knowledge of the customer’s business, the Unlayer product and technical expertise to drive and increase adoption
Serve as the voice of the customer to address feedback and share across internal teams
Identify, develop and implement repeatable processes across portfolio of customers to maximize product adoption and achievement of customer’s business objectives

Requirements

What you’ll need

Bachelor's degree in a relevant field or equivalent practical experience
Proven experience in a technical customer success and/or account management role
Exceptional communication and interpersonal skills
Proven ability to manage and grow customer accounts
Customer focused with a passion for ensuring customer success
Understanding of HTML, CSS, Javascript & SDK is a must
Understanding of Vanilla JS, Vue, Angular and React a plus
Must be able to work between East Coast

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Unlayer (YC W22) Website LinkedIn All Job Openings 11 - 50 employees Founded 2022 ☁️ SaaS 🏢 Enterprise 🤖 Artificial Intelligence 💰 Seed Round on 2022-04 SaaS
Enterprise
Artificial Intelligence Unlayer is a company that provides embeddable content creation tools primarily for SaaS platforms. Their suite of drag-and-drop builders includes email, popup, page, and document builders, enabling users to create high-quality, cross-compatible emails, professional landing pages, captivating popups, and more without writing any code. Unlayer offers a library of over 1800 pre-designed email templates suitable for various industries, and their tools are optimized for a seamless user experience across mobile and desktop platforms. They provide a robust platform that integrates easily with websites, CRMs, and ESPs, offering customizability and white-labeling options. Unlayer is trusted by over 1000 SaaS brands globally, providing essential resources, support, and enterprise-level solutions to enhance user engagement and save on development and maintenance costs. Their tools feature real-time collaboration, AI-driven text and image creation, and are continuously updated to maintain competitiveness in the market. Enterprise Customer Success Manager Job not on LinkedIn 🔥 7 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage the entire customer lifecycle from onboarding to growth for Unlayer’s high touch customers
Act as the primary point of contact for Unlayer’s clients and serve as trusted consultant to optimize and expand value delivered through Unlayer products and services
Meet and engage with customers on a regular basis sharing product updates, handling renewals and answering general questions
Apply in depth knowledge of the customer’s business, the Unlayer product and technical expertise to drive and increase adoption
Serve as the voice of the customer to address feedback and share across internal teams
Identify, develop and implement repeatable processes across portfolio of customers to maximize product adoption and achievement of customer’s business objectives 🎯 Requirements
Bachelor's degree in a relevant field or equivalent practical experience
Proven experience in a technical customer success and/or account management role
Exceptional communication and interpersonal skills
Proven ability to manage and grow customer accounts
Customer focused with a passion for ensuring customer success
Understanding of HTML, CSS, Javascript & SDK is a must
Understanding of Vanilla JS, Vue, Angular and React a plus
Must be able to work between East Coast Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Associate Principal, Customer Success 🔥 29 minutes ago Availity 1001 - 5000 ⚕️ Healthcare Insurance ☁️ SaaS 🔌 API Website LinkedIn All Job Openings Associate Principal overseeing complex health plan accounts at Availity. Building trusted relationships and driving customer satisfaction in healthcare technology. 🇺🇸 United States – Remote 💰 Secondary Market on 2021-07 ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Customer Success Manager 🔥 43 minutes ago Capsule 1 - 10 🤝 B2B ☁️ SaaS 📱 Media Website LinkedIn All Job Openings Customer Success Manager fostering relationships and driving expansion for enterprise accounts at Capsule. Overseeing onboarding, retention, and user adoption of video editing tool. 🇺🇸 United States – Remote 💵 $100k - $120k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Partner Success Consultant – Commerce 🔥 4 hours ago Hopper 201 - 500 Website LinkedIn All Job Openings Partner Success Consultant driving growth and engagement in B2B travel commerce with strategic consulting. Collaborating with senior partners to optimize platform and enhance performance. 🇺🇸 United States – Remote 💵 $250k - $300k / year 💰 $96M Venture Round on 2022-11 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Manager 🔥 4 hours ago Vatica Health 201 - 500 ⚕️ Healthcare Insurance ☁️ SaaS 📋 Compliance Website LinkedIn All Job Openings Customer Success Manager ensuring client satisfaction and engagement for Vatica Health. Leading implementation delivery and developing strong partnerships with healthcare clients. 🇺🇸 United States – Remote 💵 $85k - $120k / year 💰 $1.2M Venture Round on 2013-11 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager 🔥 5 hours ago Pearl Health 51 - 200 ⚕️ Healthcare Insurance ☁️ SaaS 💸 Finance Website LinkedIn All Job Openings Customer Success Manager responsible for customer satisfaction in value-based care settings. Engaging with providers to drive operational efficiencies and long-term performance. 🇺🇸 United States – Remote 💵 $85k - $115k / year 💰 $18M Series A on 2021-09 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

HTMLCSSJavascriptVanilla JSVueAngularReactSDKCustomer Lifecycle ManagementProcess Implementation

Soft Skills

Exceptional CommunicationInterpersonal SkillsCustomer FocusRelationship BuildingProblem Solving

Certifications

Bachelor's Degree