University of New Haven Alumni

Support Engineer

• Handle faculty and staff IT technical support cases through the help-desk database by in-person, remote, phone, teams, or email
• Escalate tickets in system involving accounts, network infrastructure, server-side systems, or enterprise applications to appropriate system admins, network and programming teams
• Update the Universitys help desk database with tech tips and brief documents
• Evaluate system potential through assessing compatibility of new programs with existing programs
• Install software on windows and mac OS throughout campus
• Deploy and configure new windows or mac devices for faculty and staff
• Improve existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
• Maintain system functionality by testing computer components
• Work with Manufacturer client support for warranty repairs
• Maintain end user confidence by keeping their information confidential
• Prepare reference material for faculty and staff by creating operation instructions
• Network design and implementation when required
• Provide on-site IT support for high level University zoom & Teams meetings; classroom technology, cell phone configuration and audio visual event and meeting support.

Technical Support Representative

Director

• Assist in the identification, recruitment and enrollment of prospective students from a geographic territory.
• Conduct enthusiastic on-campus, off-campus and virtual information sessions while working special recruitment events throughout the year.
• Represent the University of New Haven at college fairs, college nights and virtual programs throughout the year.
• Provide admission counseling to prospective students and be responsible for day-to-day communication with students in person, via telephone, zoom, text or email.
• Responsible for carrying out aspects of the admission and recruitment process including, but not limited to, planning and executing fall and spring recruitment travel.
• Coordinate time-sensitive application workflow and process applications, including the evaluation of candidates for admissions, utilizing university guidelines to determine admissibility of students and ensuring that accepted students receive appropriate communication.
• Adept at recruiting, admitting and converting potential students.
• Through individual and group interactions, counsel prospective students, parents and guidance professionals throughout the college application and selection process.
• Provide exceptional customer service during all on-campus, virtual and special events (such as Open House, Accepted Student Day, Accepted Student Receptions) and promote the University in a positive manner to all prospective students and families, alumni, colleagues, and community.
• Other duties as assigned and necessary in order to meet the mission of the University and the schools enrollment goals.

Assistant Director of Undergraduate Admissions

Recruitment

• Organize, coordinate, manage, and execute a wide variety of on-campus and virtual UG and Graduate admission events, including Open Houses, Accepted Student Days, Major Specific Open Houses, Daily Information Sessions and Campus Tours, Charger Days, and other specialized visits.
• Serve as primary liaison with faculty, deans, food services, facilities management, external vendors, and student ambassadors to coordinate and effectively implement these events.
• Work with and manage a team of professional staff members and student workers to ensure visitors will have a positive first experience on campus.
• Manage and facilitate execution of logistics for all events, including facility reservations, room reservations, contract negotiations, menu selection, A/V service, and facility set-ups.
• Manage allocated budgets for individual events and programs to ensure financially efficient use of funding while providing the highest quality experience for all prospective students and families.
• Maintain detailed project plans, timelines, and budgets for all on-campus recruiting events.
• Provide administrative support as needed, including but not limited to coordinating and scheduling meetings with current students, faculty, and staff, contacting and confirming speakers and alumni, and assisting in the delegation of duties to appropriate staff and offices.
• Engage in recruiting, training, supervising, and scheduling student tour guides for all campus-based programming.
• Oversee the organization and execution of group and VIP tours.
• Maintain working knowledge of the admissions process, athletics, financial aid, residential life, student affairs, student success, and other university operations.
• Collaborate with the heads of undergraduate and graduate admissions, and marketing to develop and produce high-quality invitations, web pages dedicated to specific events, online registration forms, and supporting materials.
• Manage CRM-related tasks, including event management tools, QR code usage for event check-in, and ensure a high functioning event communication plan for prospective and accepted students and families.
• Develop an evaluation/assessment plan and follow-up action plan for all campus events.
• Prepare reports to show the impact of campus visitation programs, focusing on yield and quality service components.
• Conduct information sessions for prospective students and families when needed.
• Cover conflicts for college fairs and high school visits when necessary.

Director of Recruitment Events, Campus Visitations

Operations

• Primary responsibility for Physical Plant operations during assigned hours
• Act as shift watch stander with primary oversight of campus building management systems
• Respond directly or direct staff to off design conditions in all buildings
• Monitor remotely and triage off design conditions campus wide
• Coordinate the day-to-day operation of the site's HVAC systems
• Day to day oversight and management of personnel assigned to the shift
• Set priorities and coordinate with operating personnel in facilities and systems operation and repairs
• Identify, plan and assist facilities staff in performance of maintenance of HVAC systems and associated systems

Technical Support Representative

Assistant Director of Undergraduate Admissions

Director of Recruitment Events, Campus Visitations

Facilities Manager, Shift Operations – 2nd Shift