Technical Support Representative

University of New Haven Alumni

Technical Support Representative at University of New Haven assisting faculty and staff with IT support. Responsibilities include troubleshooting, escalating issues, and providing technical assistance.

Posted 6/2/2026full-timeWest Haven • Connecticut • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Handle faculty and staff IT technical support cases through the help-desk database by in-person, remote, phone, teams, or email
Escalate tickets in system involving accounts, network infrastructure, server-side systems, or enterprise applications to appropriate system admins, network and programming teams
Update the Universitys help desk database with tech tips and brief documents
Evaluate system potential through assessing compatibility of new programs with existing programs
Install software on windows and mac OS throughout campus
Deploy and configure new windows or mac devices for faculty and staff
Improve existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
Maintain system functionality by testing computer components
Work with Manufacturer client support for warranty repairs
Maintain end user confidence by keeping their information confidential
Prepare reference material for faculty and staff by creating operation instructions
Network design and implementation when required
Provide on-site IT support for high level University zoom & Teams meetings; classroom technology, cell phone configuration and audio visual event and meeting support.

Requirements

What you’ll need

High school diploma required and vocational training program completion as a computer/network administrator.
Associates Degree in computer science or networking. technical support is preferred.
Ability to effectively interact with all internal and external stakeholders and exhibit excellent customer service skills in each interaction.
Effective problem solving in computer related issues.
Expert knowledge of Audio/video systems & equipment Example Microphones, sound systems, projectors, displays required.
Ability to work independently and off-hours when required to do so

Benefits

Comp & perks

Health & Welfare Programs: Employees and their eligible family members, including spouses and dependent are eligible for Medical, Dental, Vision and Life Programs.
Wellness & Fitness: On-campus Recreation and Fitness Center for employees and families; Employee Assistant Program
Commitment to Educational Excellence: Tuition assistance for employees and eligible dependents; Tuition exchange opportunities
Employee Discounts on products, services and educational opportunities
Work/Life Benefits: Generous paid time off programs; progressive paid holiday schedule (including holiday break between Christmas and New Years); 4 weeks of parental paid leave; flexible work schedules including summer hours where applicable

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportnetwork infrastructureserver-side systemssoftware installationWindows OSMac OSnetwork designaudio/video systemsproblem solvinghelp desk database management

Soft Skills

customer serviceeffective communicationinterpersonal skillsindependenceconfidentialitystakeholder interactionrecommendation makingevaluation skillstechnical documentationteam collaboration

Certifications

high school diplomavocational training in computer/network administrationAssociates Degree in computer scienceAssociates Degree in networking