Clinical Business Operations Specialist
University of Miami
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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About the role
- Serves as a lead to Clinical Business Operations Representatives and facilitates the prompt resolution of highly complex problems related to pre and post care
- Performs administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records
- Assists patients in a courteous, efficient, and professional manner and ensures adherence to divisional and departmental service standards
- Answers multiple telephones for the department: triages incoming calls, responds to questions, directs calls, and documents messages in the appropriate software
- Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs
- Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice
Requirements
- High School Diploma or equivalent/relevant experience
- Minimum 3 years of relevant experience required
- Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands
- Skilled in using office software, technology, and relevant computer applications
- Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders
Benefits
- medical
- dental
- tuition remission
- comprehensive benefits package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
problem-solvingcustomer servicecommunicationadaptabilityteamwork
Certifications
High School Diploma