Field Engineer

• The IT Field Support Specialist delivers a high level of customer service and satisfaction to the campus staff and students, ensures the availability of the systems they rely on, and improves the processes in which IT delivers service.
• Provides responsive technical support with a focus on timeliness, clear communication, and strong customer relationships with faculty, staff, and students.
• Travel to campus locations (1–2 weeks per month) to perform onsite troubleshooting, project support, and preventative maintenance.
• Manages account lifecycle processes (onboarding, offboarding, and access reviews) including system access, equipment assignment, key cards, and distribution lists.
• Supports cloud-based phone systems, including setup, configuration, and troubleshooting.
• Coordinate laptop/desktop procurement and refresh cycles, ensuring adherence to IT standards and lifecycle management practices.
• Maintain accurate documentation of IT systems, support activities, and asset inventory.
• Collaborates with IT leadership and peers to improve processes, develop standards, and share knowledge across the organization.
• Identifies deficiencies in IT equipment and procures standardized solutions to support campus initiatives and growth.
• Provides administration and support for applications and infrastructure, communicating issues and escalating appropriately to IT team, management, or product owners.
• Performs problem management and root cause analysis on recurring issues.
• Adheres to change management process.
• Communicates issues to internal IT team and IT management in a timely manner.
• Contributes to IT and the College’s initiatives.
• Other duties as assigned.

IT Field Support Specialist

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