University Hospitals

Pharmacy Support Representative, Patient Engagement

University Hospitals

full-time

Posted on:

Location Type: Hybrid

Location: Warrensville Heights • Ohio • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • Responsible for interviewing/registering/instructing patients in a face-to-face setting or on the telephone.
  • Enters and validates medical, demographic, insurance, financial, and business data in a timely and courteous manner to ensure master patient index integrity and creation of an accurate claim.
  • Maintains confidential health records, processes physician orders, and schedules medication deliveries.
  • Identifies and communicates need for interpreter services.
  • Provides patient education regarding third party coverage and liabilities.
  • Communicates possible payment options and personally connects patients to financial assistance for copays if needed.
  • Collects, posts, and balances co-pays, deductibles and other patient payments.
  • Handles a wide variety of patient inquiries regarding services and logistics to ensure patients can access care with maximum throughput and minimal delay.
  • Recruits and trains patients to access Epic MyChart.
  • Ensures achievement of productivity and quality standards.
  • Maintains up-to-date knowledge of computer systems, insurance/government regulations and UH/PAS policies/procedures used within the department.
  • Prepares standard patient materials including forms, labels, brochures, surveys, etc.

Requirements

  • High School Equivalent / GED (Required)
  • Associate's Degree or progress towards degree (Preferred)
  • Medical Terminology (Preferred)
  • Pharmacy Experience (Preferred) or Experience in Healthcare (Required)
  • 1+ years experience in call center, patient registration, scheduling, office, banking, customer service or related medical field using computers (Required)
  • Demonstrated ability to use PCs (and toggle between multiple applications), MS Office, and general office equipment (i.e. printers, scanners, electronic signature pads, copy machine, multi-line phone, FAX machine, etc.) (Required proficiency)
  • Excellent keyboarding/data entry skills (Required proficiency)
  • Detail-oriented and organized, with good analytical and problem solving ability (Required proficiency)
  • Notable client service, communication and relationship building skills (Required proficiency)
  • Ability to function independently and as a team player in a fast-paced environment (Required proficiency)
  • Strong written and verbal communication skills and excellent spelling (Required proficiency)
  • Professional demeanor (Required proficiency)
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
medical terminologydata entrypatient registrationschedulingcall center experiencebanking experiencecustomer serviceanalytical skillsproblem solving
Soft Skills
detail-orientedorganizedclient servicecommunication skillsrelationship buildingindependentteam playerfast-paced environmentprofessional demeanor
Certifications
High School EquivalentGEDAssociate's Degree