Customer Service Billing Representative
University Hospitals
full-time
Posted on:
Location Type: Hybrid
Location: Shaker Heights • Ohio • United States
Visit company websiteExplore more
Job Level
About the role
- Handle inbound and outbound customer calls minimally half the time to resolve inquiries in a timely and accurate manner
- Research and document all information from phone conversations
- Process payments by phone via electronic check, credit card
- Assist patients with payment plan arrangements including collecting initial down payment
- Maintain patient and physician confidentiality and professionalism
- Perform various duties such as: Researching accounts, processing adjustments, refunds
- Perform follow up with insurance companies to ensure appropriate payment on claims
Requirements
- High School Equivalent / GED (Required)
- 1+ years in medical billing, financial environment or customer service experience (Required)
- Experience with medical billing software (Required)
- Hospital and physician billing knowledge (Preferred proficiency)
- Customer service phone experience working with multiple screens (Preferred proficiency)
- Exceptional written and verbal communication skills. (Required proficiency)
- Advanced knowledge of claim submission (UB04/HCFA 1500) and third party payers. (Preferred proficiency)
- Demonstrated proficiency with PCs, with HIS systems as well as Microsoft software Microsoft Office suite (including Word, Excel and Outlook), and general office equipment (i.e. printers, copy machine, FAX machine, etc.). (Required proficiency)
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical billingclaim submissionUB04HCFA 1500payment processingpayment plan arrangementsaccount researchadjustmentsrefund processinginsurance follow-up
Soft Skills
communication skillscustomer serviceprofessionalismconfidentialitytimelinessaccuracywritten communicationverbal communication
Certifications
High School EquivalentGED