Universities of Wisconsin

Director, Client Tech Services

Universities of Wisconsin

full-time

Posted on:

Location Type: Hybrid

Location: Menomonie • Wisconsin • United States

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Salary

💰 $75,000 - $87,000 per year

Job Level

Lead

About the role

  • Develops and directs the implementation of strategic plans for information technology (IT) functional department(s).
  • Directs strategic information technology planning initiatives and establishes objectives for IT functional department(s).
  • Develops operating policies and procedures to comply with regulations.
  • Exercises supervisory authority and manages the IT services.
  • Develops and audits the unit budget and/or financials.
  • Acts as a liaison representing the unit to internal and external stakeholders.
  • Provide leadership and direct supervision for the Client Technology Services team.

Requirements

  • Associate degree or equivalent experience.
  • 2 years’ experience with management and supervision.
  • Experience troubleshooting client technology issues.
  • Demonstrated knowledge of endpoint technologies including Mac and Windows devices.
  • Demonstrated excellent customer service skills when working with internal and external stakeholders.
  • Demonstrated strong interpersonal and communication skills.
  • Strong analytical and problem-solving skills.
  • Fundamental knowledge of Artificial Intelligence (AI) concepts and the ability to evaluate and apply AI-enabled tools across the institution.
Benefits
  • Participation in the Wisconsin State retirement plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
strategic planningbudget managementclient technology troubleshootingendpoint technologiesArtificial Intelligence (AI) concepts
Soft Skills
leadershipsupervisioncustomer serviceinterpersonal skillscommunication skillsanalytical skillsproblem-solving skills
Certifications
Associate degree