Universal Tennis

Program Manager

• Responsible for in-venue operations during UTR Pro Tennis Tour (PTT) events including liaison with the tournament director, venue staff, referee, chair umpires, and players.
• Interact with organizers for PTT to ensure compliance with rules and regulations and automate processes.
• Coordinate between the UTR Sports team and tournament organizers to update daily tasks such as results, order of play, draws, scheduling, etc.
• Responsible for the creation of event registration boards in monday.com for PTT
• Back-end management of UTR Pro Tennis Tour entries, withdrawals, fines, etc.
• Monitor communication channels between all parties throughout events
• Support players with correspondence to questions through email, in-app messaging, and other communication channels
• Conduct and analyze post-event metrics and surveys
• Assist in the coordination and communication of travel-related housing staff, officials, etc. on the PTT
• Travel to be onsite at tournaments up to 25% of the time

Program Manager, Tennis Operations