Universal Technical Institute, Inc.

Manager

• Develops and conducts dynamic presentations that attract students to Advanced Training Programs
• Prepares and processes all paperwork involved in enrolling students in Advanced Training Programs that are assigned
• Builds and maintains relationships with Manufacturer Partners and Campus Management
• Meets class numbers set by the Manufacturers
• Maintains class rosters for locations assigned, updating rosters after additions and changes, and ensures that class rosters are not overfilled
• Other duties as necessary

Drive Manager – Advanced Training

Call Center Representative

• Handle high-volume inbound and outbound calls to support student inquiries and outreach campaigns
• Respond to student questions and assess financial status
• Understand and accurately address general questions regarding programs, enrollment, and financial aid
• Provide clear guidance on scheduling appointments, completing processes, or transferring to the appropriate team member
• Apply effective communication techniques to manage and resolve concerns professionally
• Work from activity queues in Dynamics CRM
• Document all interactions promptly and accurately, ensuring timely notifications to the appropriate Financial Aid personnel
• Ensure quality and consistency in student messaging
• Maintain a positive and professional tone across all communications
• Achieve daily, weekly, and monthly contact attempt goals for both inbound and outbound campaigns

Drive Manager – Advanced Training

Contact Center Specialist, Financial Aid