Universal Technical Institute, Inc.

Financial Planning and Analysis

• Support outreach efforts to students who have not completed the FAFSA, following established processes and scripts
• Enter, update, and maintain student financial aid information and FAFSA data accurately in internal systems.
• Enter, update and maintain records for appointment outcomes daily.
• Assist with FAFSA Zoom sessions and workshops, helping ensure students are supported throughout the financial aid process.
• Send various reports to internal teams
• Requires attention to detail and working off of various programs and applications to provide accurate data for critical reporting.
• Collaborate with various department groups within UTI

Financial Aid Coordinator

Call Center Representative

• Engage with potential students through outbound calls and other communication channels, assess their eligibility and interest, and schedule personalized campus visits
• Master the details of our education program offerings, campus locations, and admission standards to confidently promote them
• Work efficiently from activity queues in Dynamics CRM, documenting interactions to ensure a streamlined process
• Consistently meet daily, weekly, and monthly engagement and conversion targets
• Other duties as assigned

Financial Aid Coordinator

Admissions Call Center Specialist