UniUni

Key Account Manager

UniUni

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Manage and nurture key client relationships to ensure long-term partnerships and satisfaction
  • Serve as the primary point of contact for key accounts, addressing inquiries, concerns, and service requests in a timely manner
  • Analyze client needs and develop customized solutions to enhance their logistics experience
  • Monitor and track key account parcel deliveries, proactively resolving any service issues
  • Conduct regular performance reviews with key accounts and provide data-driven insights
  • Prepare and present tailored quotations by applying pricing policies and market intelligence
  • Develop and maintain customer SOPs to ensure consistency in service delivery
  • Collaborate with internal teams to optimize service performance and improve customer experience
  • Track and manage account billing, ensuring invoices are processed and payments are collected on time
  • Identify growth opportunities within existing key accounts to drive additional revenue
  • Assist in the claims process and ensure timely resolutions for key account clients
  • Take on additional tasks as needed to support business objectives

Requirements

  • Bachelor’s degree in Business, Logistics, or a related field; MBA preferred
  • Minimum of 3 years of experience in key account management, business development, or sales within the logistics industry (preferably small parcel last-mile delivery)
  • Proven ability to develop and maintain strong client relationships while achieving business growth
  • Strong negotiation, communication, and interpersonal skills with a customer-focused mindset
  • Proficiency in CRM software and Microsoft Office Suite
  • Analytical mindset with the ability to interpret data and market trends for strategic decision-making
  • Ability to multitask in a fast-paced environment and adapt to changing priorities
  • Willingness to travel as required
Benefits
  • Exciting opportunities for employees to grow and achieve their career goals
  • Lateral moves and vertical promotions available
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
key account managementbusiness developmentsalesdata analysisnegotiationcustomer relationship managementlogisticsmarket intelligencebilling managementclaims processing
Soft Skills
client relationship managementcommunicationinterpersonal skillscustomer-focused mindsetanalytical mindsetmultitaskingadaptabilityproblem-solvingpresentation skillscollaboration
Certifications
Bachelor’s degreeMBA