Unity Advisory

UX Researcher

Unity Advisory

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Conduct in-depth research with stakeholders including CFOs, finance teams, and operational leaders.
  • Observe real workflows through shadowing, process walkthroughs, and working sessions.
  • Map decision-making processes, behaviours, and pain points.
  • Identify barriers to adoption including trust, organisational dynamics, and compliance concerns.
  • Translate business problems into user, workflow, and experience requirements.
  • Design intuitive workflows that simplify complex AI capabilities.
  • Translate model outputs into clear, actionable user interactions.
  • Define patterns for explainability, confidence, and transparency in AI systems.
  • Create interaction models for effective human-AI collaboration.
  • Build prototypes and interactive flows to validate ideas before engineering.
  • Enforce accessibility standards across AI products to ensure usability for all users and reduce adoption barriers.
  • Design onboarding journeys that lead users to early value.
  • Define the “first value moment” for each product.
  • Create training experiences that drive behaviour change, not documentation.
  • Design rollout strategies tailored to different organisations and user groups.
  • Define what successful adoption looks like in measurable terms.

Requirements

  • Strong experience in qualitative research, including interviews and workflow observation.
  • Ability to uncover how organisations actually operate, not how they claim to operate.
  • Experience identifying behavioural patterns, decision-making processes, and resistance to change.
  • Comfortable engaging senior stakeholders and navigating complex environments.
  • Experience designing user flows and interaction models for complex systems.
  • Ability to simplify technical or data-driven processes into intuitive experiences.
  • Strong prototyping capability using tools such as Figma, FigJam, or Miro.
  • Understanding of explainability and trust in AI-driven experiences.
  • Understanding of accessibility standards and design systems.
  • Experience designing for adoption, not just usability.
  • Awareness of organisational dynamics, incentives, and barriers.
  • Interest or experience in AI-powered or data-driven products.
  • Ability to translate between technical capabilities and user needs.
Benefits
  • A truly hybrid and flexible working environment.
  • Opportunity to be at the forefront of AI-driven advisory services.
  • Commitment to providing an inclusive and accessible recruitment process.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
qualitative researchworkflow observationuser flows designinteraction models designprototypingaccessibility standardsAI capabilitiesdata-driven processesadoption strategiesexplainability in AI
Soft Skills
stakeholder engagementnavigating complex environmentsuncovering operational realitiesidentifying behavioral patternssimplifying technical processesdriving behavior changedesigning for adoptionunderstanding organizational dynamicscommunicationcollaboration