unitQ

Customer Success Manager

• Own the platform layer of enterprise accounts — including AI tag configuration, taxonomy structures, filters, dashboards, source enrichment, and the replays and re-categorizations.
• Run the analyses that drive decisions — cohort and subtopic work, anomaly investigations, and trend reports.
• Build the artifacts that go in front of customers, including the technical and data layer of meeting decks.
• Show up in customer-facing moments as the technical voice on the unitQ side.
• Partner cross-functionally with engineering and product to surface ingestion issues, sentiment shifts, and feature requests.
• Contribute to the broader Customer Engagement team through account playbooks, AI-assisted workflow templates, and internal knowledge sharing.

Customer Engagement Analyst