Customer Engagement Analyst

unitQ

Customer Engagement Analyst supporting enterprise accounts at unitQ leveraging AI and analytics for product quality improvement and customer experiences.

Posted 6/4/2026full-timeBay Area • California • 🇺🇸 United StatesJunior💰 $80,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Own the platform layer of enterprise accounts — including AI tag configuration, taxonomy structures, filters, dashboards, source enrichment, and the replays and re-categorizations.
Run the analyses that drive decisions — cohort and subtopic work, anomaly investigations, and trend reports.
Build the artifacts that go in front of customers, including the technical and data layer of meeting decks.
Show up in customer-facing moments as the technical voice on the unitQ side.
Partner cross-functionally with engineering and product to surface ingestion issues, sentiment shifts, and feature requests.
Contribute to the broader Customer Engagement team through account playbooks, AI-assisted workflow templates, and internal knowledge sharing.

Requirements

What you’ll need

1–4 years of experience in a technical, analytical, or customer-facing role
Strong written communication
Comfort with structured data
Curiosity about how customer feedback works at scale
Bias toward producing artifacts
Service mindset
Self-driven with the ability to independently manage tasks and projects
Demonstrated enthusiasm for understanding and applying AI, model-based, and manual solutions to client problems.

Benefits

Comp & perks

Flexible/unlimited vacation
Comprehensive medical, dental, and vision
401(k) plan
Life insurance and FSA plans
Stock options
Equinox gym membership or wellness stipend

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI tag configurationtaxonomy structuresdata analysiscohort analysisanomaly investigationtrend reportingstructured dataartifact creation

Soft Skills

strong written communicationcuriosityservice mindsetself-drivenindependent task management