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unitQ

Customer Engagement Analyst

unitQ

Customer Engagement Analyst supporting enterprise accounts at unitQ leveraging AI and analytics for product quality improvement and customer experiences.

Posted 6/3/2026full-timeBay Area • California • 🇺🇸 United StatesJunior💰 $80,000 - $130,000 per yearWebsite

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Hard Skills
AI tag configurationtaxonomy structuresdata analysiscohort analysisanomaly investigationtrend reportingstructured dataartifact creation
Soft Skills
strong written communicationcuriosityservice mindsetself-drivenindependent task management
Industry Keywords
customer feedbackcustomer engagementcross-functional collaborationtechnical voiceaccount playbooksAI-assisted workflows

About the role

Key responsibilities & impact
  • Own the platform layer of enterprise accounts — including AI tag configuration, taxonomy structures, filters, dashboards, source enrichment, and the replays and re-categorizations.
  • Run the analyses that drive decisions — cohort and subtopic work, anomaly investigations, and trend reports.
  • Build the artifacts that go in front of customers, including the technical and data layer of meeting decks.
  • Show up in customer-facing moments as the technical voice on the unitQ side.
  • Partner cross-functionally with engineering and product to surface ingestion issues, sentiment shifts, and feature requests.
  • Contribute to the broader Customer Engagement team through account playbooks, AI-assisted workflow templates, and internal knowledge sharing.

Requirements

What you’ll need
  • 1–4 years of experience in a technical, analytical, or customer-facing role
  • Strong written communication
  • Comfort with structured data
  • Curiosity about how customer feedback works at scale
  • Bias toward producing artifacts
  • Service mindset
  • Self-driven with the ability to independently manage tasks and projects
  • Demonstrated enthusiasm for understanding and applying AI, model-based, and manual solutions to client problems.

Benefits

Comp & perks
  • Flexible/unlimited vacation
  • Comprehensive medical, dental, and vision
  • 401(k) plan
  • Life insurance and FSA plans
  • Stock options
  • Equinox gym membership or wellness stipend