United Health Services

Certified Epic Beacon Applications Analyst II

United Health Services

full-time

Posted on:

Location Type: Hybrid

Location: Binghamton • New York • United States

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Salary

💰 $34 - $50 per hour

About the role

  • Identifying, evaluating, analyzing and recommending changes in support of assigned applications/systems.
  • Ongoing production maintenance and trouble-shooting.
  • Supports the planning, design, development, build and/or configuration of assigned applications/systems.
  • Leads and/or coordinates conversions, application/system testing and documentation of system procedures.
  • Participates and provides input in training design and development.
  • Assists in training execution in relation to assigned projects.
  • Provides go-live support and serves as primary point of contact for ongoing maintenance/support.

Requirements

  • Epic Beacon certification required to be considered.
  • Ability to independently prepare and deliver workflow and functional demonstrations.
  • Strong troubleshooting and analytical skills.
  • Ability to perform high‑quality system build work with minimal supervision.
  • Serves as a Subject Matter Expert (SME) for assigned applications/modules.
  • Acts as a resource and mentor for Analyst I staff.
  • Thorough understanding of organizational policies, procedures, and operational workflows.
  • Ability to support ticket resolution across multiple Epic modules.
  • Skilled in leading end‑user learning sessions and facilitating meetings.
  • Growing knowledge of IS functional areas such as networking, security, telecom, servers, infrastructure, and interfaces.
  • Demonstrated ability to troubleshoot and resolve complex issues across multiple teams.
  • Proven experience leading activities such as huddles, lean initiatives, peer training, and end‑user support workflows.
Benefits
  • Medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week.
  • Discounted childcare through Bright Horizons.
  • Voluntary benefits like pet insurance, legal services, and identity theft protection.
  • PTO starts accruing from day one.
  • 403(b) retirement plan with company match.
  • Flexible spending accounts.
  • Access to financial advisors.
  • Up to $400/year in wellness rewards.
  • 24/7 EAP counseling and virtual mental health support.
  • Food pantry and PTO donation program.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootinganalytical skillssystem buildapplication testingdocumentationworkflow demonstrationsticket resolutionend-user supporttraining designfunctional analysis
Soft Skills
independent workmentoringcommunicationleadershipcollaborationproblem-solvingfacilitationresourcefulnessorganizational understandingtraining execution
Certifications
Epic Beacon certification