Fraud Operations Manager
United Community Bank
full-time
Posted on:
Location Type: Office
Location: Greenville • South Carolina • United States
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Salary
💰 $84,136 - $139,486 per year
About the role
- Lead a high-performing fraud operations functions to protect customers and minimize fraud losses
- Establish and scale a customer and employee-facing fraud contact center
- Implement fraud triage and investigation processes and procedures
- Set performance expectations and monitoring frameworks
- Partner with Fraud Governance, Fraud Technology, and cross-functional business partners
- Provide coaching, performance management, and professional development for the team
Requirements
- Bachelor's degree or higher preferred
- Minimum of 10 years’ work experience in contact center, preferably in banking or financial services, with 5+ years’ experience handling fraud or related investigations
- Strong background in contact center leadership
- Knowledge of banking systems and processes, regulations and guidelines related to fraud
- Experienced in handling competing priorities, managing concurrent tasks and initiatives in a fast-paced environment
- Works independently with minimal oversight, taking full ownership of deliverables
- Collaborates effectively with colleagues across the institution
- Excellent analytical, communication, and problem-solving skills
- Strong understanding of fraud typologies, fraud operations, and fraud technology platforms
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
fraud investigationfraud triageperformance managementcustomer servicecontact center operationsfraud technology platformsanalytical skillsproblem-solving skills
Soft Skills
leadershipcoachingcollaborationindependencecommunicationorganizational skillsability to handle competing priorities
Certifications
Bachelor's degree