United Community Bank

Contact Center Customer Service Specialist

United Community Bank

full-time

Posted on:

Location Type: Office

Location: Laurens • South Carolina • United States

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Salary

💰 $32,146 - $45,185 per year

Job Level

Junior

About the role

  • Complete customer service requests including, but not limited to, check orders, stop payments, account maintenance, and statement requests.
  • Process debit card maintenance requests such as limit increases, card closures/reorders, and travel notices.
  • Support and resolve complex debit card issues.
  • Provide Online/Mobile Banking and Bill Pay support and troubleshooting for consumer and business customers.
  • Meet or exceed personal scorecard goal contributing to department performance.
  • Deliver exceptional service across all channels by creating a positive experience for every customer.
  • Interact with customers and coworkers professionally and represent United Community Bank and "The Bank that Service Built."
  • Assist with mentoring teammates and contributing to training resources as needed.
  • Support customer channels including email, chat, secure message, and telephone.
  • Develop subject-matter expertise in specialized support areas when assigned.
  • See, refer, and/or sell bank products and services.
  • Maintain thorough knowledge of all bank products and services.
  • Maintain reliable attendance and understand the team's interdependence in achieving goals.
  • Successfully complete all assigned Contact Center and UCB training.
  • Perform other duties as assigned.

Requirements

  • High school diploma or equivalent required; Bachelor's degree preferred.
  • 1-3 years of banking, operations, retail, or customer service experience required.
  • Bank operations or retail/commercial banking experience preferred.
  • Contact Center experience is a plus.
  • Experience with electronic communication tools (email, chat, etc.) preferred.
  • Bilingual (Spanish) verbal and written skills is a plus.
  • Ability to work a ser or rotating schedule, including evenings and Saturdays.
  • Proficiency in Microsoft Office and standard office equipment.
  • Excellent interpersonal, verbal, and written communication skills.
  • Strong passion for delivering high-quality customer service.
  • Professional and welcoming telephone etiquette; ability to maintain a positive demeanor throughout the day.
  • Strong computer and technical skills.
  • Ability to thrive in a high call-volume, fast-paced environment.
  • Skilled at managing and resolving customer complaints.
  • Strong attention to detail, accuracy, and adherence to procedures.
  • Strong analytical and problem-solving abilities with sound judgement.
  • Ability to make informed, confident decisions quickly.
  • Self-starter with strong teamwork and collaboration skills.
  • Ability to multi-task effectively.
Benefits
  • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
bank operationscustomer servicedebit card maintenanceonline banking supportbill pay supportelectronic communication toolsMicrosoft Officeproblem-solvingattention to detailmulti-tasking
Soft Skills
interpersonal skillsverbal communicationwritten communicationcustomer service passiontelephone etiquetteteamworkcollaborationanalytical skillsdecision-makingmentoring
Certifications
high school diplomaBachelor's degree