United Community Bank

Customer Service Representative

United Community Bank

full-time

Posted on:

Location Type: Office

Location: Columbia • South Carolina • United States

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Salary

💰 $38,769 - $57,876 per year

Job Level

Junior

About the role

  • Answer written and verbal communication inquiries, resolving issues with efficiency, accuracy, and a focus on exceptional customer satisfaction.
  • Execute documentation and forward completed materials to appropriate parties.
  • Process contract and customer maintenance, including: Contact, billing, and equipment changes, Payment method updates and payment misapplication corrections, Name changes and contract assumptions, Returned mail.
  • Assist customers with insurance-related questions and documentation.
  • Assign contracts to applicable third parties.
  • Accurately notate all customer and account activity within the primary system of record.
  • Support special projects and perform additional duties as assigned.

Requirements

  • Associate’s Degree (A.A.) or six months to one year of related experience/training, or an equivalent combination of education and experience.
  • Proficiency with enterprise and office software including: Lease accounting platforms
  • Excel
  • Word
  • Outlook
  • Strong communication skills, both written and verbal.
  • Excellent telephone etiquette and active listening abilities.
  • Strong organizational skills and the ability to manage tasks efficiently.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
lease accountingdocumentationcontract processingcustomer maintenancepayment method updatesaccount activity notation
Soft Skills
communicationtelephone etiquetteactive listeningorganizational skillstask management
Certifications
Associate’s Degree