ATM and Card Operations Specialist
United Community Bank
full-time
Posted on:
Location Type: Office
Location: Blairsville • United States
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Salary
💰 $32,146 - $45,185 per year
Job Level
About the role
- Deliver efficient, accurate, and high-quality service while maintaining strong customer relations both internally and externally.
- Handle new and replacement debit card orders using multiple computer system applications.
- Perform maintenance functions on existing debit card accounts and address transaction approval or denial questions.
- Review and correct rejected debit card orders, monthly re-issue reports, and lost/stolen debit card reports.
- Log and maintain all returned mail for debit cards and identify debit cards to be closed from daily closed account reports.
- Respond to Debit Card/ATM/ITM inquiries via email or telephone, and provide ongoing support for instant issue debit cards, Card Controls application, and Mobile Wallets.
- Monitor ATM/ITM status using multiple computer system applications and submit technician service calls when necessary.
- Become cross-trained in all department functions to ensure comprehensive support.
Requirements
- Understanding of federal and state banking regulations, and bank policies and procedures.
- Excellent customer service skills and ability to function in an office environment.
- Ability to work independently with minimal supervision during single-person shift rotations.
- Clear and concise verbal and written communication skills.
- Proficient in Microsoft Word, Excel, Outlook, and ability to learn other internal and external systems, tools, and web-based programs.
- Ability to complete verbal task instructions, follow written procedures, and adhere to daily task deadlines.
- Willingness to assist others and cross-train on all functions within the department.
- Accuracy, detail-oriented, and ability to focus on repetitive tasks.
- Preferred: 1+ years of banking or financial experience.
- Preferred: Associate’s degree.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
banking regulationsdebit card processingtransaction approvalaccount maintenancereport correctioncross-trainingtask adherencedetail orientationrepetitive task focus
Soft skills
customer serviceindependent workverbal communicationwritten communicationteam assistanceaccuracyattention to detail
Certifications
Associate’s degree