Customer Service Representative
United Community Bank
full-time
Posted on:
Location Type: Office
Location: Cornelia • 🇺🇸 United States
Visit company websiteSalary
💰 $32,146 - $45,185 per year
Job Level
Mid-LevelSenior
About the role
- Offer exceptional service to meet customer's financial needs and build lasting relationships with a proactive, solutions-focused approach
- Understand and communicate United's products and services, including account types, loan options, and investment products, to help customers make informed choices
- Actively recommend and sell products and services that match customer needs, contributing to United's growth and customer satisfaction
- Address and resolve customer concerns with professionalism and empathy, maintaining a high standard of customer care
- Assist with inquiries, disputes, debit card maintenance, and provide general support to your team to keep operations running smoothly
- Educate customers on option for managing transactions using technology and all other tools and resources available
Requirements
- Minimum of 3 years of prior experience in sales or customer service
- Strong interpersonal skills and a natural ability to connect with others
- Ability to uncover and provide solutions to meet customer needs and provide resolutions
- Knowledge of consumer credit structuring and lending practices
- Must be able to pass a criminal background & credit check
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
consumer credit structuringlending practicessales techniques
Soft skills
interpersonal skillsproblem-solvingempathycustomer servicecommunication