First Notice of Loss, Customer Service Representative – Auto Claims
United Automobile Insurance Company
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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Job Level
About the role
- Act as the first point of contact for policyholders reporting losses or damages and for those seeking updates on existing claims.
- Gather relevant information, such as policy details, incident specifics, and contact information.
- Clarify coverage terms and claim status as needed.
- Offer clear, empathetic guidance to policyholders on next steps in the claims process.
- Explain the required documentation and information needed to process or advance a claim.
- Handle incoming calls from policyholders seeking updates on the status of their claims, providing clear, accurate, and empathetic information regarding claim progress, outstanding requirements, and next steps.
- Provide timely and accurate status updates to policyholders regarding their claims, including next steps and estimated timelines.
- Accurately record all information gathered during the FNOL process in the company's claims management system.
- Ensure completeness and accuracy of claim reports and status communications.
- Liaise with claims adjusters, appraisers, and other team members to schedule appraisals and relay updates.
- Address any concerns or questions the policyholder may have, providing regular follow-ups as needed.
- Ensure all FNOL and claim status processes adhere to company policies, industry regulations, and legal requirements.
- Provide feedback to management on ways to improve the FNOL and claims communication process for enhanced customer satisfaction and operational efficiency.
Requirements
- High school diploma or equivalent (Associate’s degree is a plus).
- Bilingual (English & Spanish)
- At least 1 year of experience in a similar customer service role, preferably in the property and casualty insurance industry.
- Strong communication skills, both written and verbal.
- Detail-oriented with excellent organizational skills.
- Knowledge of property and casualty insurance policies, coverage, and claims processed is a plus.
Benefits
- 401(k) Retirement Savings Plan with employer match.
- Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance
- Paid Time Off, Holidays, and Leave programs.
- Flexible spending accounts
- Basic Life Insurance and Voluntary Life/ADD
- Voluntary Short Term and Long-Term Disability
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims managementFNOL processdocumentationinsurance policiesclaims processing
Soft skills
communicationempathyorganizational skillsattention to detailcustomer service
Certifications
high school diplomaAssociate’s degree