Unitary

Support Engineer

• Help formalise and grow the support function
• Keep live customer Virtual Agents running smoothly
• Build processes and tooling for operational efficiency
• First responder for technical issues and triaging problems
• Coordinate with teams for issue resolution
• Maintain and update customer workflows
• Ensure platform security and health
• Operate the AI decision engine for system accuracy improvements
• Contribute to engineering work for internal tooling
• Write runbooks and documentation for self-sufficiency
• Participate in 24/7 on-call rotation

Engineer

• Collaborate with customers to thoroughly understand their workflows, then design and build Virtual Agents that automate their processes.
• Contribute to the development of our Virtual Agent development platform that scales with our product strategy.
• Ensure our AI services maintain high standards of reliability, observability, availability, and performance.
• Participate in our machine learning community to influence how we implement machine learning and computer vision technologies, shaping Unitary's future.
• Take ownership of customer outcomes with the autonomy to make decisions that surprise and delight our customers.
• Contribute full-stack development including software engineering, DevOps, and MLOps, along with light task and project management to ensure your AI solutions deliver maximum value.

Support Engineer

Forward Deployed Engineer