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About the role
Key responsibilities & impact- Own product strategy for Virtual Agents. Define the multi-year vision, decide where we invest, and translate that into a roadmap the company can execute against. Bring rigour and clarity to decisions that span product experience, tech differentiation, vertical expansion and commercial model
- Build and lead the product function. Hire and develop an exceptional product team and set the standard for how product is practised at Unitary
- Work across the business to execute successfully on your strategy - ensuring products are built right, sales and marketing teams are enabled, and delivery teams can scale smoothly
- Own the end-to-end product experience, including the onboarding, human-in-the-loop and customer success workflows that are central to how Virtual Agents deliver value. At Unitary, the implementation and CS experience is a critical part of the product and differentiation
- Develop deep expertise in our customers, domains and competitive landscape — particularly commercial insurance — and use it to make sharp prioritisation calls
- Operate as a member of the executive team. Contribute to company strategy, support fundraising, and represent the product externally with customers, partners and investors.
Requirements
What you’ll need- 10+ years in product, including prior experience as a Head of Product, VP Product, or equivalent product leader at a B2B startup or scale-up
- Track record of taking AI or technically complex B2B products from early traction to meaningful scale — ideally as one of the first product leaders in the business. Experience from $10-$100M ARR is a strong plus
- Demonstrated ability to hire, develop and retain excellent PMs, and to build a product function from a small base
- Experience setting strategy in greenfield or rapidly evolving environments
- Hands-on experience owning customer-facing motion beyond the roadmap — onboarding, implementation, support, or CS — and a conviction that this is real product work
- Strong technical fluency: comfortable getting into architecture decisions with engineers and AI researchers, and able to hold your own on the trade-offs between deterministic systems and AI components
- Exceptional analytical and communication skills: able to break down ambiguous problems, set clear direction, and represent Unitary credibly to senior stakeholders, customers and investors
- Experience in regulated B2B markets (commercial insurance, fintech, healthtech, legal tech or similar) is a strong plus
- Self-motivated, low-ego, and energised by the realities of an early-stage company
Benefits
Comp & perks- Competitive salary, commission and equity package
- Lots of autonomy and opportunities for growth
- Flexible hours and location, with a monthly coworking budget or WeWork membership
- Occupational pension (location dependent)
- Generous paid parental leave
- Generous paid sick leave
- Annual budget for your professional development and growth
- Annual budget for your individual health and wellness
- Quarterly team offsites to London and other exciting destinations in Europe
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product strategyAI productsB2B product managementcustomer onboardingimplementationcustomer successarchitecture decisionsanalytical skillscommunication skillstechnical fluency
Soft Skills
leadershipteam developmentstrategic thinkingproblem-solvingstakeholder managementself-motivationlow-egoadaptabilitycollaborationdecision-making