Unisys

Manager

• Drive the evolution of the existing experience management offerings to produce innovative, state-of-the-art offerings.
• Measure and improve the experience of end users using IT tools, applications, and services.
• Monitor user experiences and provide data for Experience Level Agreements (XLAs).
• Identify new experience-related offerings and innovative technology.
• Work with stakeholders to market, sell, solution, price, and deliver Experience Management services.
• Lead the Portfolio Lifecycle Management process and ensure alignment with DWS strategy and partner ecosystem.
• Analyze feasibility to enhance Experience Management services leveraging emerging technologies.

Solution Manager – DWS

Support Engineer

• Delivers remote support for clients and/or enterprise application users.
• Monitors user requests and systems issues, responding to and diagnosing service outages and operational problems.
• Applies diagnostic techniques to identify problems, investigate causes and recommend resolution strategies.
• Provides software related updates, maintenance and support for network, system and device users.
• Performs software testing and deployment.
• Executes software maintenance, including patching and upgrades.
• Provides anti-virus management and support.
• Performs all work to meet agreed time, cost and quality constraints.

CCaaS Support Engineer

Architect

• Provides consulting / advice across a range of medium- to large-size clients
• Identifies and qualifies consulting opportunities in collaboration with Sales & Sales Excellence
• Leverages personal relationships with client senior leaders / executives to drive consulting propositions and sales opportunities
• Leads or executes the investigation of complex business challenges
• Collaborates with Consultancy colleagues, Sales & Sales Excellence, Engineering / Product Development and other internal stakeholders to define and develop client-focused business cases for change
• Works with internal teams to ensure clients have access to the product expertise and resources they need
• Handles issues escalated from Consultancy colleagues

M365 Architect

Consultant

• Work with Architect and execute Microsoft 365 implementation and migration projects, ensuring minimal disruption to business operations.
• Implement comprehensive Microsoft 365 solutions tailored to client needs, encompassing various workloads including Exchange Online, SharePoint Online, OneDrive for Business, Teams, Teams Voice, Active Directory, and Entra ID.
• Provide expert IT consulting services, guiding clients through the design and implementation phases of Microsoft 365 projects.
• Collaborate with cross-functional teams to integrate Microsoft 365 solutions with existing on-premises infrastructure, such as Active Directory, servers, network, EUC, and applications.
• Utilize PowerShell scripting to automate administrative tasks and enhance the efficiency of Microsoft 365 implementations.
• Maintain up-to-date knowledge of Microsoft 365 technologies, industry trends, and best practices to ensure the delivery of cutting-edge solutions.
• Identify and troubleshoot technical issues related to Microsoft 365 environments, providing timely resolutions to maintain optimal system performance.
• Communicate effectively with clients, stakeholders, and team members to ensure the successful delivery of projects and fulfillment of client requirements.

Microsoft 365 Consultant

Operations

• Provide leadership and operational oversight for Field Engineering teams across regional operations in the Caribbean and Central America
• Ensure effective coordination of field services, high service standards, streamlined escalation handling, and continuous improvement of processes and technical support performance
• Provide clear guidance, direction, and coordination for Field Engineering teams across multiple regional markets
• Identify recurring trends, complex incidents, and issues related to new system releases or hardware/software upgrades
• Ensure end‑to‑end support for incidents, requests, and operational needs in collaboration with resolution groups and technical specialists
• Act as a primary point of contact between field engineers, technical teams, and service delivery functions to enable smooth cross‑functional collaboration
• Monitor hardware, software, and equipment availability to detect gaps or risks impacting service delivery
• Manage procurement‑related activities to ensure timely delivery of equipment and alignment with operational requirements
• Provide training on tools, processes, and best practices to enhance service execution and operational excellence
• Generate periodic reports, performance dashboards, and insights highlighting service trends, opportunities, and regional performance indicators
• Offer feedback to internal teams and stakeholders regarding performance improvements, strategic actions, and service optimization opportunities
• Support adherence to operational policies, processes, and service standards as defined by the organization

Field Services Coordinator – Caribe Operations

Frontend Engineer

• Provides Software Applications Engineering support for assigned applications / project areas
• Performs coding and unit testing activities
• Meets delivery key responsibility areas (KRA) and service level agreements (SLAs)
• Performs build and deployment activities for application development efforts
• Explores alternative solutions based on use cases and requirements
• Validates integrity of pre-production environments
• May perform development and testing of processes for configuration management
• Provides impact analysis details for assigned work
• Recommends and helps implement continuous process improvement
• Trains / mentors less experienced team members

Angular Developer

Infrastructure Engineer

• Support and manage On-Prem Active Directory
• Support Microsoft Entra ID (Azure AD) in hybrid setup
• Provide L2 support for Microsoft 365 / Exchange Online
• Support Microsoft Teams
• Operate and troubleshoot File & Print services
• Support DNS and DHCP services
• Monitor infrastructure using SCOM