Unisys

ServiceNow

• Lead ServiceNow platform architecture and solution design for custom applications, integrations, and platform enhancements
• Own end-to-end delivery including requirements analysis, solution design, development, testing, deployment, and post-production support
• Design and develop custom ServiceNow applications from scratch, adhering to platform best practices
• Provide architectural leadership across ServiceNow modules including: ITSM, ITOM, ITAM, CSM, ITBM (APM & PPM), FSM
• Define and enforce platform governance, design standards, and best practices to ensure scalability, performance, and maintainability
• Lead, mentor, and review work of onshore and offshore development teams
• Support story refinement, effort estimation, solution proposals, and technical design documentation
• Collaborate with business stakeholders to translate functional requirements into robust technical solutions
• Oversee demand management, release planning, and platform roadmap discussions
• Identify opportunities for platform optimization, automation, and reuse
• Ensure compliance with security, performance, and operational standards.

ServiceNow Solution Architect

• Performs software QA engineering for assigned ServiceNow applications and modules, with a focus on both functional and regression testing.
• Collaborates with the Engineering POD and other stakeholders to review client requirements, solution design and related functional specifications.
• Designs, develops and maintains detailed test plans and test cases based on functional and technical specifications for ServiceNow features and customizations.
• Executes manual and automated test cases, analyzes results, logs defects and reports findings to relevant stakeholders and teams in a clear and structured manner.
• Investigates, triages and troubleshoots issues, providing clear insights, root-cause inputs and recommendations to developers, product owners and leadership.
• Prepares and maintains test documentation, test evidence and reporting artifacts throughout the software development lifecycle.

ServiceNow Testing – ATF Framework

System Administrator

• Administer and maintain Linux systems (RHEL 6/7/8/9, Oracle)
• Manage user accounts, permissions, and access controls
• Perform vulnerability assessments and apply security patches
• Audit systems for compliance with internal and external standards
• Manage full server lifecycle: provisioning, maintenance, monitoring, and decommissioning
• Collaborate with clients to identify cost-saving opportunities through automation and centralized reporting
• Ensure compliance with DoD standards for system security and data handling
• Install, configure, and update software packages using tools like yum, dnf, or apt

UNIX/Linux Systems Administrator

• Build, migrate, and perform in-place upgrades of Windows Server operating systems (2012, 2016, 2022)
• Install, configure, upgrade, and maintain server hardware and software
• Coordinate system backups, storage, and network operations
• Provide second-level remote support for enterprise systems, networks, and desktop applications
• Perform remote installations and advanced troubleshooting, delivering technical solutions for complex issues
• Execute complex changes and prepare detailed implementation plans
• Monitor servers, antivirus updates, and user administration
• Conduct daily health checks, analyze logs, and investigate incidents
• Relay alerts and status updates to clients and management
• Prepare clear and accurate technical documentation
• Develop and deliver user and technical training; may lead small teams on defined projects
• Automate server deployment and administration tasks to improve efficiency

ServiceNow Solution Architect

ServiceNow Testing – ATF Framework

UNIX/Linux Systems Administrator

Windows Systems Administrator