Unisys

ServiceNow

• Design and develop solutions across the ServiceNow platform, focusing on integrations with third-party systems.
• Develop and maintain REST and SOAP APIs, scripted web services, and MID Server integrations.
• Implement and support ServiceNow modules like ITSM / ITOM / SecOps / IRM, Incident, Change, Problem, Knowledge, or custom applications.
• Work on end-to-end ServiceNow solution delivery, including architecture, design, development, and testing.
• Collaborate with cross-functional teams to understand requirements and translate them into technical solutions.
• Perform code reviews, troubleshoot issues, and ensure best practices in ServiceNow development.
• Maintain documentation of architecture, solutions, and processes.
• Ensure platform performance, scalability, and data integrity.

Senior ServiceNow Developer

Architect

• Drive client facing workshops.
• Create an end state roadmap designs and transformation plans in SharePoint and Microsoft Power platform domains.
• Be responsible for the migration of existing SharePoint legacy sites, forms, workflows, Power Apps and Power BI dashboards into SharePoint Online and the Microsoft Power Platform.
• Develop workflows, forms, and other business process automation solutions using Power Automate.
• Create interactive dashboards and reports using Power BI.
• Supports delivery of Unisys Area of Strength portfolio strategy presentations to clients.

Architect – Sharepoint

Analyst

• Lead automation initiatives across multiple clients and solutions, owning the end-to-end lifecycle from intake analysis to delivery and closure
• Act as the primary point of contact for clients regarding automation initiatives
• Manage Level 1 client escalations and ensure timely resolution
• Identify automation opportunities through data analysis, stakeholder interviews, and immersion sessions
• Collaborate with Technical Architects and SMEs to design automation solutions across Datacenter, Cloud, and other platforms
• Coordinate User Acceptance Testing (UAT) and ensure adherence to quality standards
• Mentor junior analysts, providing guidance on best practices, tools, and methodologies
• Provide KPI reports and progress updates to stakeholders.

Automation Analyst

Full-stack Engineer

• Successfully supporting, maintaining, and enhancing cloud-based and web applications.
• Proactively identifying issues and resolving incidents with minimal business impact.
• Collaborating effectively with cross-functional teams and customers.
• Maintaining high-quality documentation and adhering to best practices.
• Demonstrating ownership, accountability, and a continuous improvement mindset.

Software Engineer

Solutions Engineer

• Lead enterprise discovery and requirements-gathering sessions to understand hybrid cloud infrastructure, operational challenges, and strategic objectives
• Design comprehensive hybrid cloud managed services solutions spanning datacenter operations, infrastructure management (compute, storage, network, security), cloud migration, workload modernization, and operational transformation
• Develop detailed solution architecture documents, technical roadmaps, and implementation playbooks that align with customer maturity levels, budgets, and timelines
• Present solutions to CXO-level and technical audiences, translating technical capabilities into quantifiable business outcomes (cost savings, operational efficiency, risk reduction, time-to-value)
• Develop detailed cost models and ROI analyses for hybrid cloud solutions, including infrastructure, migration, operational, licensing, and transformation costs
• Create financial scenarios and sensitivity analyses demonstrating value across different investment horizons and business contexts
• Use cost modeling as a consultative tool to influence solution scope, platform selection, and service delivery approach
• Validate cost assumptions with delivery and finance teams to ensure proposals are realistic, defensible, and profitable post-signature
• Develop executive summaries, solution architecture diagrams, implementation timelines, resource plans, risk mitigation strategies, and success metrics
• Articulate how our integrated delivery model, service maturity, and methodologies address customer technical and operational requirements
• Coordinate with internal stakeholders (delivery, engineering, security, finance) to validate assumptions and ensure delivery feasibility
• Use Gen AI tools (e.g., Microsoft Copilot) daily to accelerate documentation, refine technical language, synthesize complex requirements, and improve proposal quality and turnaround time
• Leverage AI-assisted analysis to generate comparative assessments, identify solution gaps, and build persuasive narratives
• Partner with delivery leadership to ensure presales solutions are feasible, cost-effective, and aligned with our integrated delivery model and service playbook
• Author transition documents, delivery roadmaps, and transformation playbooks that guide delivery teams and set customer expectations
• Participate in solution kickoffs and steering meetings to ensure alignment between promised outcomes and execution
• Gather post-engagement feedback to refine solution approaches, cost models, and service maturity.

Principal Presales Solution Architect

• Lead enterprise discovery and requirements-gathering sessions to understand hybrid cloud infrastructure, operational challenges, and strategic objectives
• Design comprehensive hybrid cloud managed services solutions spanning datacenter operations, infrastructure management (compute, storage, network, security), cloud migration, workload modernization, and operational transformation
• Develop detailed solution architecture documents, technical roadmaps, and implementation playbooks that align with customer maturity levels, budgets, and timelines
• Present solutions to CXO-level and technical audiences, translating technical capabilities into quantifiable business outcomes (cost savings, operational efficiency, risk reduction, time-to-value)
• Develop detailed cost models and ROI analyses for hybrid cloud solutions, including infrastructure, migration, operational, licensing, and transformation costs
• Build bottom-up cost estimates from workload assessments, capacity planning, and service delivery models
• Create financial scenarios and sensitivity analyses demonstrating value across different investment horizons and business contexts
• Use cost modeling as a consultative tool to influence solution scope, platform selection, and service delivery approach
• Validate cost assumptions with delivery and finance teams to ensure proposals are realistic, defensible, and profitable post-signature
• Develop executive summaries, solution architecture diagrams, implementation timelines, resource plans, risk mitigation strategies, and success metrics
• Articulate how our integrated delivery model, service maturity, and methodologies address customer technical and operational requirements
• Coordinate with internal stakeholders (delivery, engineering, security, finance) to validate assumptions and ensure delivery feasibility
• Use Gen AI tools (e.g. Microsoft Copilot) daily to accelerate documentation, refine technical language, synthesize complex requirements, and improve proposal quality and turnaround time
• Leverage AI-assisted analysis to generate comparative assessments, identify solution gaps, and build persuasive narratives.
• Partner with delivery leadership to ensure presales solutions are feasible, cost-effective, and aligned with our integrated delivery model and service playbook
• Author transition documents, delivery roadmaps, and transformation playbooks that guide delivery teams and set customer expectations
• Participate in solution kickoffs and steering meetings to ensure alignment between promised outcomes and execution
• Gather post-engagement feedback to refine solution approaches, cost models, and service maturity

Principal Presales Solution Architect – Hybrid Cloud Managed Services

Engineering Manager

• Responsible for driving design reviews, technical coordination and standards across the development leads and architects to support the solution architecture
• Need to be able to mentor senior dev leads to participate in and support design reviews
• Directs the efforts of subordinate managers and professional staff
• Creates and/or reviews technical assessments, rough order of magnitudes and high-level requirements for assigned projects
• Works with customer-facing organizations to produce final specifications
• Collaborates with software and other engineers on developing and maintaining the overall software and related architecture roadmap and vision
• Drives execution of solution development through allocation and management of resources
• Drives decision-making processes to consensus and ensures that steps are taken to implement the solution roadmap
• Defines and monitors the team’s success metrics

Solution Development Engineering Manager

• Collaborate closely with SE, CE, CDE & CTO organisations to develop and execute account strategies
• Identify, qualify, and nurture new business opportunities within existing and prospective clients
• Create pursuit kits to support sales engagements and drive pipeline growth
• Develop and deliver repeatable Proof of Value (PoV) engagements and compelling product demonstrations tailored to client needs
• Design and implement accelerators to demonstrate value and innovation across the ServiceNow, Freshworks and EasyVista platforms
• Create migration playbooks, focusing on transitions from platforms such as ServiceNow, BMC Helix, and Cherwell
• Own and complete RFP responses, ensuring alignment with client requirements and sales objectives
• Draft Statements of Work (SOWs) for client projects
• Lead client-facing elements of projects, including technical workshops, solution shaping, and pricing
• Actively participate in marketing events, webinars, and industry forums to promote Unisys ESM solutions and generate leads
• Build and maintain strong client relationships at multiple organisational levels, acting as a trusted advisor
• Provide feedback to product and marketing teams based on client and market insights
• Oversee project execution by the ESS delivery organisation

Technical Solutions Professional

• Design & Deliver Solutions
• Lead or contribute to the design of multi-year, commercially viable managed services
• Map client needs to standardize GDS offerings and coordinate full solution development
• Produce cost inputs, architecture artefacts, and service design deliverables
• Collaborate with platform delivery, sales, and finance to ensure validation and sign-off
• Engage & Influence Stakeholders
• Experience engaging C-level stakeholders, though current focus is on internal stakeholder alignment
• Deliver presales presentations and articulate solution value clearly and credibly
• Analyse current states, uncover transformation levers, and shape business-aligned roadmaps
• Demonstrate Value & Drive Innovation
• Translate GDS capabilities into client outcomes and business impact
• Identify gaps, risks, and differentiators during solution shaping
• Share customer insights to inform offering development and improve solution relevance
• Learn, Grow & Contribute
• Build fluency across GDS services (e.g. ITSM, SIAM, MIM, OCM, T&T, PMO)
• Contribute to team development through reviews, artefacts, and process improvements

IT Service Management – Presales Solution Architect

Backend Engineer

• Development and maintenance of C#/.NET microservices on Azure
• Building automation services for LogicApps or PowerAutomate
• Implementing data services using Databricks
• Managing Azure DevOps pipelines for CI/CD
• Designing and developing RESTful APIs following best practices
• Full-stack development with modern UI frameworks
• Containerizing applications using Docker and orchestrating with Kubernetes
• Integrating messaging solutions using Azure MQ or Kafka
• Collaborating with cross-functional teams for secure and scalable solutions

Senior Developer – .NET/Azure

Engineer

• Design and maintain scalable, secure, and resilient hybrid cloud platforms.
• Implement connectivity solutions between on-prem and cloud environments (e.g., VPN, ExpressRoute, Direct Connect).
• Automate infrastructure provisioning and management using tools like Terraform, Ansible, or custom scripting.
• Monitor platform performance and availability, driving proactive improvements.
• Collaborate with security, development, and operations teams to ensure compliance with policies and standards.
• Lead application migration and cloud modernization projects.
• Document technical solutions, processes, and architectures.
• Identify, document, and automate manual processes using market-leading automation technologies.
• Collaborate with technical management and provide guidance to incident resolution with extensive technical expertise in issues related to hybrid environments (OS, hardware, software, security, databases, networking, etc.).

Senior Hybrid Cloud Platform Engineer

Field Engineer

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime
• Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate
• Support both reactive and preventive maintenance following established procedures
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution
• Document work performed and contribute to shared knowledge and best practices
• Participate in on-call rotations and support extended coverage when needed

On-Site Service Engineer – AI Data Center

Database Administrator

• Offers expert Database Administration guidance to an external client, ensuring optimal system performance.
• Coordinate their vendor to provide RCAs after an incident, analyze and evaluate the RCCA before it's presented to the client.
• Oversees the functionality of development, testing, and production environments, including basic troubleshooting for issues.
• Proactively monitors system health and takes independent actions to maintain performance, connectivity, and load balancing.
• Assesses, advises, and implements solutions that uphold system functionality and meet company standards and compliance.
• Keeps system records up to date, ensuring accurate documentation and maintenance.
• Facilitates effective communication and manages incidents & requirements between the client and their support vendor.

Project Manager

• Independently manage complex projects requiring collaboration across multiple functions.
• Lead projects across diverse client engagements, ensuring delivery excellence.
• Engage with key client stakeholders to influence decisions on business process re-design and drive adoption of Unisys technologies, products, and services.
• Partner with client stakeholders and Unisys representatives to define and propose solutions aligned with client requirements.
• Manage cross-functional project teams comprising both business and technical members.
• Oversee projects with complex business and technical challenges, ensuring timely resolution of issues.
• Coordinate shared resources across multiple projects to optimize efficiency.
• Define, implement, and consult on project management standards and processes for relevant teams or initiatives.
• Develop and manage project plans, schedules, and budgets for hardware refresh programs.
• Coordinate procurement, delivery, and deployment of new hardware (e.g., laptops, desktops, servers, networking equipment).
• Oversee asset inventory, lifecycle management, and decommissioning of retired equipment.
• Collaborate with IT teams, business units, and vendors to ensure smooth transitions.
• Identify and mitigate risks, issues, and dependencies proactively.
• Ensure compliance with security, data protection, and corporate IT standards.
• Provide regular project status updates to stakeholders and leadership.

Hardware Refresh Project Manager

Manager

• Provide leadership and guidance to subordinate leaders and professional delivery staff, fostering collaboration, accountability, and high performance
• Oversee end-to-end delivery of assigned programs and projects, ensuring execution is on time, within scope, and on budget
• Serve as a 24/7 Duty Manager every five weeks for a restricted account, providing immediate response to infrastructure and application availability issues requiring urgent attention
• Act as an escalation point for critical program and project issues, driving rapid response, coordinated execution, and timely resolution
• Manage executive-level customer relationships, ensuring transparent communication, expectation alignment, and high customer satisfaction
• Collaborate with senior Unisys and client leadership teams to facilitate communication, mitigate risks, and address emerging issues
• Ensure appropriate resource allocation, capacity planning, and workload balance across delivery teams
• Monitor project and service delivery financials, including cost control, budget variance analysis, and optimization of profitability
• Drive continuous improvement across delivery processes, issue management, and team operations
• Oversee performance and deliverables of third-party providers and subcontractors to ensure alignment with contractual and project requirements
• Operate effectively in a fast-paced environment with shifting priorities while maintaining high standards of execution